Prime Time Teller

Sugar River Bank; Concord (NH); On-site; USD 21,000 - 30,000; Part time

Job summary

Sugar River Bank in Concord, NH is hiring a part-time Teller (20 hours or less per week, Saturdays optional) to project a professional image and accurately handle customer transactions.

You will greet customers, use their name, process deposits and withdrawals, balance the cash drawer daily, and maintain confidentiality while following bank policies and retail regulations.

Qualifications

• High school diploma or GED required.
• Previous teller or cash handling experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet customers professionally as they enter or exit the bank.
• Process all transactions with accuracy and efficiency.
• Balance cash drawer daily.
• Maintain a neat, secure work area and follow policies.
• Adhere to retail regulations and provide excellent service.

Skills

Customer service

Cash handling

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Computer terminals

Calculators

Printers

Official check printers

Coin/currency machines

Telephone

Passbook printers

Typewriters

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Good credit is a must!

20 hours or less per week, flexible, to include Saturdays.

PRIMARY PURPOSE: To represent Sugar River Bank by projecting a professional image thru actions and appearance. To perform a variety of Teller functions in support of the overall policies and procedures of the Retail Department / Branches. To process the customers transactions with accuracy and efficiency in a confidential manner.

RESPONSIBILITIES: Provide exceptional service to our customers by adhering to all service standards. Look for and capitalize on opportunities to continually expand the relationship with each and every customer. Provide outstanding internal service and be a valued, supportive team member. To adhere to all policies and procedures. To understand and adhere to all retail compliance regulations.

EQUIPMENT USAGE: To have knowledge of how to use the following equipment: Computer terminals, calculators, printers, official check printers, copiers, passbook printers, typewriters, coin/currency machines, telephone, credit card- cash advance terminals, and other equipment as need be.

ESSENTIAL DUTIES/FUNCTIONS

• To acknowledge and greet each customer in a professional and pleasant manner as they enter and exit the Bank.
• Use the customers name during the transaction process.
• Use listening skills to determine the needs of the customer.
• Process all transactions with accuracy and efficiency. a. All cash, coming into or going out of the teller drawer must be verified properly. Maintain cash drawer limits. b. Accurately complete and process the appropriate tickets for each transaction.
• Complete transactions in a professional manner i.e.: Thank you, come again, and ask is there anything else we can help you with.
• Keep work area orderly, neat and clean for a professional and confident image to our customers.
• Balance cash drawer daily.
• Process night deposit bags/envelopes and incoming mail transactions daily.
• Answer incoming telephone calls within three rings in a professional and pleasant manner: a. Follow Bank policies on customer inquiries. b. Transfer to appropriate department/person when necessary. c. Take name and phone number if unable to immediately assist the customer for follow-up purposes.
• Have the ability to comprehend written and oral communications
• Be knowledgeable of Retail Regulations and know when to ask for assistance.
• Work with other departments and co-workers in a supportive manner to ensure customers requests are handled in a timely, efficient and professional manner.
• Complete all Bankers Edge courses in a timely manner as required.
• Confidentiality will be adhered to at all times.
• Be proficient in all retail regulations a. Reg. CC Funds Availability b. Reg. DD Truth in Saving Disclosures c. Reg. E Electronic Funds d. BSA Bank Secrecy Act (CTR, MIL, OFAC, SAR) e. FDIC Federal Deposit Insurance Corporation Coverage f. Reg. O Extension of credit to insiders g. Reg. D h. Reg. GG i. Privacy/GLBA Reg. P j. USA Patriot Act k. Fair Credit Reporting Act l. OFAC m. Check 21.
• SECONDARY DUTIES/FUNCTIONS: (Under the direction of the Teller Supervisor)
• Assist in the opening and closing procedures of the teller area and/or branch location.
• Collect night deposit bags/envelopes, recording our receipt of the items.
• Process cash advance requests.
• Assist in the processing of cash advance settlements daily.
• Give customers a receipt to acknowledge that a future transaction is to be completed.
• Forward to Loan Operations escrow advances to be processed.
• Inform Teller Supervisor or co-worker of needed supplies.
• Assists with any department filing.
• Assists in department projects.
• Assists other departments with projects.
• Attend department meetings and when requested, record minutes for hand-out.
• Assist in maintaining a safe, secure environment for customers and co-workers keeping a professional image.
• Perform light maintenance such as dusting, vacuuming, cleaning counter-tops, emptying waste baskets. a. In season: i. Salt, sand and shovel walkways when needed. ii. Holiday decorating and cleanup.
• Assist in maintaining cash supply and balancing ATM daily.
• Perform other duties as assigned.

Position Requirements

High School Diploma or GED

Full-Time/Part-Time Part-Time

Location Sugar River Bank - Concord

About the Organization

Founded in 1895, Sugar River Bank is a Mutual Bank known for outstanding service and independence. Our mutual character grants us the flexibility we need to help our communities grow. We have six locations to serve customers in the following towns and surrounding areas: Newport, Sunapee, Grantham, New London, Warner and Concord.

This position is currently accepting applications.