PRIME - Hostperson

BENCHMARK; Puerto Rico; On-site; USD 17,000 - 22,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Host to greet guests warmly, manage reservations, and ensure a smooth dining experience at Hyatt Regency Grand Reserve Puerto Rico. You will coordinate seating, assist with guest requests, and help maintain a welcoming, efficient restaurant flow on site.

The role emphasizes hospitality, clear communication, and the ability to handle high-volume periods while keeping guests informed and comfortable throughout their visit.

Qualifications

• Previous guest service or hospitality experience preferred.
• Excellent communication and organizational skills.
• Ability to remain composed in high-volume guest-facing situations.

Responsibilities

• Greet every arriving guest promptly, warmly, and professionally.
• Manage reservations, walk-ins, waitlists, and seating through the resort’s designated reservation platform.
• Review reservations before each service period and identify VIPs, special occasions, accessibility needs, dietary notes, and other relevant guest information.
• Confirm reservations and guest information accurately.
• Maintain awareness of table status and coordinate seating with Servers and restaurant operations.
• Escort guests to their table and present menus appropriately.
• Answer restaurant telephone calls professionally and provide accurate information regarding menus, hours, dress codes, directions, reservations, and resort dining options.

Skills

Guest service experience

Communication skills

Organizational skills

Hospitality mindset

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure’s World’s Best Awards, offers a truly dynamic environment for hospitality professionals. At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you’ll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island’s stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you’re just beginning your hospitality journey or looking to take the next step, you’ll find opportunities for growth at every level. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed.

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused Host to join our team! The Host is key to a successful operation. This individual is responsible for greeting each guest as they arrive to the restaurant. They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude. This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property.

Your role:

• Greet every arriving guest promptly, warmly, and professionally.
• Manage reservations, walk-ins, waitlists, and seating through the resort’s designated reservation platform.
• Review reservations before each service period and identify VIPs, special occasions, accessibility needs, dietary notes, and other relevant guest information.
• Confirm reservations and guest information accurately.
• Maintain awareness of table status and coordinate seating with Servers and restaurant operations.
• Follow established seating rotation while considering guest preferences and operational requirements.
• Provide accurate wait times and proactively communicate changes or delays.
• Escort guests to their table and present menus appropriately.
• Answer restaurant telephone calls professionally and provide accurate information regarding menus, hours, dress codes, directions, reservations, and resort dining options.
• Maintain complete knowledge of all resort Food & Beverage outlets and operating hours.
• Assist guests with alternative dining recommendations when the requested outlet cannot accommodate them.
• Maintain cleanliness and organization of the host stand and entrance.
• Ensure menus are clean, current, and in good condition.
• Recognize returning guests and appropriately acknowledge VIPs and special occasions.
• Communicate guest concerns and special requests to the appropriate team member.
• Never promise seating, discounts, complimentary items, or exceptions outside established authority.
• Assist with guest-flow management during high-volume periods.
• Support other host stands or Food & Beverage outlets as assigned based on business needs and training.
• Perform other reasonable duties as assigned.

What are we looking for?

• Previous guest service or hospitality experience preferred.
• Excellent communication and organizational skills.
• Ability to remain composed in high-volume guest-facing situations.
• Ability to learn reservation and restaurant-management technology.

Compensation:

Compensation: $ - $

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.