Prime Air Area Manager, Amazon Prime Air

Amazon Inc.; Fort Wayne (IN); On-site; USD 74,000 - 129,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Fort Wayne, IN is seeking a Prime Air Area Manager to lead frontline teams across flight operations, ground handling, and fulfillment, ensuring safe, efficient, and customer-focused delivery. You will manage hourly associates, schedule shifts, and coach staff while partnering with HR and cross-functional partners.

The role requires a track record in fast-paced operations, ability to analyze performance metrics, and availability for travel up to 25%.

Qualifications

• 1+ years of direct people management, including performance management and employee development experience
• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• Work a flexible work schedule including evenings, overnights, and weekends
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments
• Experience working in a fast-paced operations, logistics, manufacturing, or production environment
• Ability to analyze performance metrics and take action to improve results
• Can show a demonstrated record of good attendance and the ability to consistently arrive on time for scheduled shifts

Responsibilities

• Lead and support teams across flight operations, ground handling, and fulfillment to ensure safe, efficient, and customer-focused delivery performance
• Drive key operational metrics including safety, quality, and delivery efficiency
• Monitor real-time operations to remove barriers and maintain system uptime
• Partner with Operations Managers and cross-functional teams to execute staffing and operational plans
• Develop and coach associates, and provide clear escalation and communication during active operations
• Directly manage a team of hourly associates, overseeing scheduling, performance management, and day-to-day coaching and development
• In partnership with HR, address associate relations matters including attendance, performance concerns, and corrective action while maintaining timekeeping, headcount tracking, and staffing records

Skills

People management

Performance management

Employee development

Cross-functional teamwork

Drone industry experience

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Job ID: 10582692 | Amazon.com Services LLC

At Amazon, we embrace our differences and are committed to building a diverse and inclusive workplace.

How do you deliver packages to customers in under an hour—safely, reliably, and at scale? Prime Air is doing just that. Our team of engineers, operators, and innovators is redefining last-mile delivery through drone technology, and we're just getting started.

If you're looking for a fast-paced, hands-on environment where you can lead teams, drive results, and contribute to cutting-edge operations, Prime Air is the place for you.

Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos

Key job responsibilities

Prime Air is seeking a Prime Air Area Manager, where you will serve as a front-line leader responsible for executing daily operations at a Prime Air Drone Delivery Station. You will lead and support teams across flight operations, ground handling, and fulfillment to ensure safe, efficient, and customer-focused delivery performance. In this role, you will drive key operational metrics including safety, quality, and delivery efficiency; monitor real-time operations to remove barriers and maintain system uptime; and partner with Operations Managers and cross-functional teams to execute staffing and operational plans. You will ensure compliance with safety and regulatory standards, identify and implement process improvements, develop and coach associates, and provide clear escalation and communication during active operations. In this role, you will directly manage a team of hourly associates, overseeing scheduling, performance management, and day-to-day coaching and development. In partnership with HR, you will address associate relations matters including attendance, performance concerns, and corrective action as needed, while also maintaining accurate timekeeping, headcount tracking, and staffing records for your team.

This role may require travel, up to 25% of the time.

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.

Basic Qualifications

• 1+ years of direct people management, including performance management and employee development experience
• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• Work a flexible work schedule including evenings, overnights, and weekends
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Can work in an environment where the noise level varies and is subject to variable temperatures and weather conditions, including working outside in outdoor temperatures and refrigerated environments
• Experience working in a fast-paced operations, logistics, manufacturing, or production environment
• Ability to analyze performance metrics and take action to improve results
• Can show a demonstrated record of good attendance and the ability to consistently arrive on time for scheduled shifts

Preferred Qualifications

• Experience working cross-functionally with tech and non-tech teams
• Prior experience in the drone/aerospace industry

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, IN, Fort Wayne - 73,500.00 - 128,500.00 USD annually