Primary Program Manager - Accredo - Remote

Cigna Health and Life Insurance Company; Indiana (PA); Hybrid; USD 54,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Tuition reimbursement

Paid time off

Job summary

The Cigna Group is seeking a Primary Program Manager to be a client-facing liaison for external partners including Reimbursement Hubs and Pharma Manufacturers. You will coordinate between customers and internal operations, drive program health, and communicate insights.

The role emphasizes relationship building, data-driven decisions, and cross-functional collaboration. Responsibilities include managing partner relationships, addressing service issues, and presenting metrics to stakeholders.

Qualifications

• 2+ yrs (Accredo) specialty pharmacy related experience.
• 2+ yrs client management, program support, and collaboration with matrix partners.
• 1+ years of managing escalated issues and handling difficult conversations.
• Exceptional communication skills (written and verbal).
• High attention to detail and strong organization.
• Proficient in Microsoft Office applications.

Responsibilities

• Interact with internal and external partners at all levels daily.
• Manage the relationship between aligned pharmaceutical clients, HUBs, and programs.
• Act as a liaison to answer questions about Accredo processes and mitigate escalations.
• Position Accredo externally in a professional and discreet manner.
• Develop relationships, build trust, and anticipate needs with a strategic mindset.
• Own the health and performance of the program and provide updates to stakeholders.
• Research, gather, analyze and communicate data efficiently.
• Identify trends, perform root-cause analysis and drive process improvements.
• Understand key performance metrics and resolve delays.
• Create presentations and host meetings with leaders and manufacturers to review metrics and value.
• Work independently and adapt to a dynamic environment as a change agent.

Skills

Communication skills

Attention to detail

Multitasking

Relationship management

Data analysis

Presentations

Problem solving

MS Office

Education

Bachelor’s degree

High School Diploma or GED

Tools

RxHome

CSP

Job description

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? We are looking for a Primary Program Managerto join our team. This person will be a client facing point of contact for our external partners (i.e. Reimbursement Hubs and Pharma Manufacturers) and act as a liaison between those customers and our internal operations teams.

Here’s how you’ll make an impact:

• Interact with internal and external partners at all levels the majority of your workday.
• Manage the relationship between your aligned pharmaceutical client(s), their HUBs and their program(s).
• Act as a liaison to answer questions related to Accredo processes, service issues and mitigate any escalations.
• Understand the nuances of how to position Accredo externally in a professional and discreet manner (what to say/not to say).
• Develops strong relationships, instills trust with partners and incorporates a strategic mindset, anticipating potential needs or concerns.
• Own responsibility for the overall health and performance of the program, specific products and services, and provide updates to stakeholders.
• Research, gather, analyze and communicate data efficiently.
• Identify and track trends, perform root-cause analysis and drive process improvement initiatives.
• Understand and be fluent in key performance metrics for specific specialty drug(s) and assist in expeditiously resolving delays.
• Create presentations and host meetings with operations leaders, account teams, HUBs and manufacturers to review metrics, program performance, support clinical/nonclinical in-services, and QBRs to showcase the value of this role.
• Perform work independently, adapt to a dynamic working environment and be an effective change agent.

For this position, we anticipate offering an annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well‑being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Travel may be required based on program placement.

What you need to do the job:

• High School Diploma or GED required.
• Bachelor’s degree a plus.
• 2+ yrs (Accredo) specialty pharmacy related experience required.
• 2+ yrs client management, program support, and collaboration with matrix partners preferred.
• 1+ years of managing escalated issues and handling difficult conversations in a clear and professional manner.
• Exceptional communication skills (both written and verbal)
• High attention to detail, impeccable organization, time management, advanced critical thinking and problem solving skills.
• Proven ability to multi‑task, prioritize, and support multiple projects while meeting deliverables.
• Proficient computer skills including all Microsoft office applications required.
• RxHome and CSP familiarity preferred.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.

Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.