Primary Nurse

Monarch Plastics, Skin and Wellness; Leawood (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

Monarch Plastics, Skin and Wellness is looking for a dedicated Primary Nurse to provide comprehensive patient care coordination and education for both cosmetic and reconstructive plastic surgery. This role acts as a liaison between patients and staff, managing surgical coordination and supporting the care team while ensuring a seamless experience.

The ideal candidate should be a graduate of an accredited nursing program with licensure in Kansas and Missouri, and possess strong communication and organizational skills. The role requires flexibility, as travel to other clinic locations may be necessary.

Qualifications

• Experience in a medical office with a high focus on customer service.
• Ability to manage triage calls and coordinate patient financing.
• Conduct regular follow-ups with leads and patients.

Responsibilities

• Provide patient care coordination and scheduling for surgeries.
• Develop rapport with patients pursuing cosmetic procedures.
• Assist and provide backup for other primary nurses as needed.

Skills

Detail Orientation

Communication

Teamwork

Flexibility & Coverage

Professionalism

Education

Graduate of an accredited nursing program

Current licensure in Kansas and Missouri

Tools

EMR

Microsoft Office Suite

Job description

Company Description

Monarch Plastics, Skin and Wellness is dedicated to enhancing the beauty and well-being of patients through personalized, compassionate care. The practice offers high-quality plastic surgery, aesthetic, and wellness services in a serene, supportive setting designed to help individuals feel comfortable and confident. Monarch’s mission is to empower people to embrace their unique beauty by combining expert procedures, advanced treatments, and tailored wellness practices. A collaborative team of surgeons, aesthetic providers, and wellness professionals is committed to safety, clinical excellence, and ongoing education. Every patient receives care customized to their goals and needs, with a strong focus on respect, dignity, and positive outcomes.

General Purpose

The purpose of the Primary Nurse position is to provide comprehensive patient care coordination, education, and scheduling for both cosmetic and reconstructive plastic surgery. This role serves as a key liaison between patients, staff, and the physician, ensuring a seamless experience across both aesthetic services and insurance-based medical care. Responsibilities include developing rapport with patients pursuing procedures to enhance appearance and confidence, as well as coordinating medically necessary services such as ordering hand therapy, EMGs, Ultrasounds, and other diagnostic tests. The Primary Nurse will also manage surgical coordination with other specialists, obtain pre-authorizations for medications, obtain medical clearances, and handle related insurance communications. In addition, the nurse is responsible for cultivating and closing cosmetic sales leads, following up with booked and prospective patients, and completing associated administrative tasks. This role requires close collaboration with the broader care team, travel to other clinic locations as needed, and flexibility to support and provide coverage for fellow nurses.

Education and/or Experience

Experience in a medical office with a high focus on customer service. Graduate of an accredited nursing program with current licensure in Kansas and Missouri.

Technical Acumen – Equipment/Computer Skills

Must be able to use the following equipment and software packages with proficiency:

• EMR
• Microsoft Office Suite – Word, Excel
• Basic office equipment
• Internet applications and tools
• Detail Orientation – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Communication – Listens and gets clarification; responds well to questions.
• Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; supports everyone's efforts to succeed; willingly assists other nurses and staff; completes duties as assigned.
• Flexibility & Coverage – Willingness to travel to other clinic locations for coverage, and to provide support to team members during absences or high-volume periods.
• Fast-paced – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Organizational Support – Follows policies and procedures; completes tasks accurately and timely; supports organizational goals and values.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; possesses a high emotional intelligence.
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Presentation/Attire – As the face of the practice, this position is held to a high standard of representing the practice and the industry and is required to dress in a polished and professional manner symbiotic with the cosmetic industry.
• Discusses cosmetic consultations and procedures with prospective patients over the phone, via email, and in person.
• Ability to think quickly and manage triage calls.
• Meet with patient at time of consultation to discuss surgery, consult with the surgeon, answer questions, discuss concerns, develop quotes for procedures, and explain financial policies.
• Manage insurance and reconstructive cases through the process.
• Coordinate patient financing as needed.
• Accompany the surgeon during cosmetic patient exams as needed (e.g., chaperone).
• Perform breast implant sizing and ordering.
• Schedule all surgeries; coordinate pre-surgical processes and ensure consent forms are signed.
• Collect surgical deposits and payments; ensure all balances are paid prior to surgery.
• Conduct regular follow-ups with leads and patients.
• Maintain patient databases for follow-up and outreach.

Secondary Job Responsibilities

• Assist and provide backup for other primary nurses as needed.
• Review and respond to email, patient requests, and phone calls regularly throughout the workday; return all phone calls by end of day.
• Ensure accurate data entry in tracking and computer systems for all cosmetic patients.
• Proactively monitor surgeon’s schedule.
• Solicit patient testimonials, reviews, and consent for before/after photos.
• Conduct post-surgical follow-ups, send thank-you cards or gifts.
• Coordinate referrals and manage relationships with referring physicians and partner offices.
• Travel to other clinic locations as needed to provide coverage and support.
• Support team efforts and complete additional duties as assigned by leadership.