Primary Care Service Line Director

AOIA; Chicago, Northern (IL, KY); Hybrid; USD 350,000 - 400,000; Full time

Job summary

Rush University Medical Center in Chicago, IL seeks a Primary Care Service Line Director to lead strategy, operations, and clinical practice across the primary care network.

The role combines administrative leadership with patient-oriented care, overseeing regional directors and driving performance, quality, and growth within an academic health system. A competitive compensation package is offered.

Qualifications

• MD or DO required and board certification in Family Medicine, Internal Medicine, Pediatrics, or IM-Peds.
• Current, unrestricted medical license (or eligibility) in Illinois.
• Minimum 8 years progressive experience in a health system or academic medical center.
• Minimum 2 years of people management experience.
• Experience with service lines across inpatient and outpatient settings preferred.
• Strong marketing capability, analytical skills, and business acumen.
• Advanced Microsoft Office proficiency (Excel, Word, Access, PowerPoint).
• Strong communication, organization, and problem-solving abilities.
• Excellent interpersonal skills and ability to work with physician leaders.

Responsibilities

• Lead strategic planning for the service line growth and operations with governance.
• Manage performance metrics, volumes, patient satisfaction, and access.
• Develop and implement new clinical services and care pathways.
• Oversee system integration across Rush-affiliated sites.
• Prepare annual service line budget and monitor financial performance.
• Lead recruitment and develop financial models for revenue projections.
• Ensure compliance with state/federal laws and accreditation standards.
• Lead quality improvement, patient safety, and performance education.
• Foster collaboration with Chairs, executives, and regional medical directors.

Skills

Leadership

Communication

Problem solving

Project management

Analytical skills

Business acumen

Microsoft Office

Education

MD or DO

Tools

Excel

Word

Access

PowerPoint

Job description

Primary Care Service Line Director

Rush University Medical Center

Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Primary Care Service Line Director.

The Primary Care Service Line Director serves as the physician lead of Rush's primary care service line, allocating 50% effort to administrative leadership and 50% to clinical practice. In this role, the Director will partner with the administrative Executive Director to set strategic direction, drive operational performance, and advance clinical excellence across the network. Leading a team of regional medical directors and working alongside dedicated administrative support, the service line leader will shape the future of primary care delivery at a major academic medical center.

Job Responsibilities

Strategic Leadership & Operations

• Lead the strategic planning process for the Service Line growth and operational initiatives --including clinical pathways and business priorities -- in collaboration with the service line administrative Executive Director, regional physician leaders, and departmental administration Establish and lead service line governance in partnership with the Executive Director, including a structure of regional medical directors that enables consistent escalation, delegated decision-making, and accountability across the network
• Manage key performance metrics, including volumes, patient satisfaction, and access
• Lead program development and implementation of new clinical services
• Assist in system integration of care across existing and future Rush-affiliated sites

Financial Management & Business Development

• Prepare and manage annual service line budget, in partnership with the administrative Executive Director
• Monitor financial performance and identify margin improvement opportunities, including growth, revenue enhancements, and cost reduction initiatives
• Oversee managed care activities and lead faculty recruitment process; partner with administrative executive director to develop financial models for revenue/activity projections

Quality & Compliance

• Ensure compliance with state/federal laws, accreditation standards, and regulatory requirements
• Develops and implements department & personnel policies & procedures that are consistent with medical center guidelines & meet HCFA, Joint Commission, and Corporate Compliance.
• Lead performance improvement activities and educational programs, monitor healthcare service quality, and coordinate risk minimization efforts
• Implement patient safety and quality assurance policies and procedures
• Assures that RUMC maintains a patient-centric focus by serving as a role model with consistent emphasis on patient and family relations, customer satisfaction, and clinical outcomes.

Team Leadership & Collaboration

• Reports to the Dean of the Medical College and works closely with department Chairs and RUMC Strategic Planning in partnership with the Executive Director in developing the annual board report, budgetary volume projections, and new strategic growth initiatives, including selection and implementation of new technology and recruitment of faculty
• Serve as the physician dyad partner with the Executive Director for the primary care service line, jointly owning service line strategy, performance, and culture - and directly overseeing a structure of regional medical directors who extend physician leadership across the network
• Establishes and maintains close working relationships with corporate compliance to ensure ongoing compliance with all state and federal requirements.
• Foster a positive work environment promoting open communication, independent thinking, and service excellence while taking an active role in performance improvement activities and implementation of educational programs.
• Interact with regional and national experts for the sharing of information, experience, practice, and research.
• Partner with Faculty & Provider Recruitment to attract and retain top-tier physicians and APPs.

Qualifications

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) required
• Board Certified in Family Medicine, Internal Medicine, Pediatrics, or Internal Medicine-Pediatrics
• Current, unrestricted medical license (or eligibility) in Illinois
• Minimum 8 years progressive experience in a health system or academic medical center
• Minimum 2 years of people management experience
• Significant exposure to service lines across inpatient/outpatient settings preferred
• Demonstrated marketing capability, analytical skills, and business acumen
• Advanced Microsoft Office proficiency (Excel, Word, Access, PowerPoint)
• Strong communication, organization, and problem-solving abilities
• Excellent interpersonal skills and ability to work with physician leaders
• Capability to manage multiple concurrent projects independently and as part of a team

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships.

Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Total Pay Range: $350,000 - $400,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation's best healthcare systems.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Contact Information

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