Primary Care Senior Client Care Coordinator

Colorado State University; Fort Collins (CO); Presencial; USD 48.000 - 53.000; Jornada completa

Descripción de la vacante

Colorado State University’s Veterinary Health System seeks a highly capable Primary Care Senior Client Care Coordinator. You will lead training, oversee front-desk operations, and serve as the on-shift escalation point for complex client care issues, coordinating with clinicians and hospital leadership to maintain exceptional service standards.

The role emphasizes coaching, scheduling, and cross-department collaboration in a fast-paced veterinary environment.

Formación

• High school diploma or GED.
• Two years of customer service in a fast-paced, client-facing role.
• Bachelor’s degree in a related field preferred.
• Experience with veterinary or medical scheduling systems is a plus (ezyVet recently implemented).
• Strong written and verbal communication skills; empathy in high-emotion environments.
• Experience handling financial transactions, estimates, or third-party payment plans.

Responsabilidades

• Lead training, onboarding, and competency development for Primary Care Client Care employees.
• Provide on-shift oversight of client care operations and ensure high-quality service delivery.
• Serve as on-shift escalation point for complex client care issues and coordinate with clinicians and leadership.
• Coordinate day-to-day workflows, staffing, and schedules to maintain service continuity.
• Guide interdepartmental coordination and align cases across multiple services.
• Identify trends and opportunities to improve processes and training materials.
• Perform additional duties to support leadership, training, and continuous improvement.

Conocimientos

Customer service

Communication

Empathy

Adaptability

Educación

Bachelor’s degree (preferred)

Herramientas

ezyVet

Cornerstone

Instinct

UVIS

Avimark

Descripción del empleo

Primary Care Senior Client Care Coordinator# Careers at CSU## Primary Care Senior Client Care CoordinatorApply: Veterinary Hospital and Education Complex (VTH): Full time: Posted Today: R2026108282# Job Description## Position Summary:Are you a master multitasker who can deliver top-tier customer service while simultaneously greeting a golden retriever with one hand and typing a chart note with the other? If so, you might be our Primary Care Senior Client Care Coordinator! CSU Veterinary Health System is expanding and we are moving into 70,000 square feet of clinical space which includes the new primary care hospital. In this role, you’ll craft an exceptional client experience from the moment someone walks through our doors, ensuring pet parents feel heard, supported, and reassured.The Senior Client Care Coordinator exists to ensure consistent delivery of high-quality, compassionate, and efficient client services within the Veterinary Health System (VHS). This position serves as a senior-level client care expert and work leader, supporting complex appointment coordination, client and referring veterinarian communication, staff training, and operational consistency across front-facing service areas. **For full consideration, please apply by Tuesday, November 10, 2026, 11:59 pm (MT). This position will remain open until filled.** ## Description of the Work Unit:At the CSU Veterinary Health System, animals and the people who care for them are at the heart of everything we do. Every decision we make reflects our commitment to those who trust us with their animals’ health. That focus inspires us to deliver expert veterinary services, support veterinary education and training, and advance groundbreaking research.We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely. ## Essential Job Duties:* **Lead training, onboarding, and competency development for Primary Care Client Care employees** by designing, maintaining, and delivering standardized training and guidance that build proficiency beyond baseline duties, ensuring readiness for high-acuity and emotionally charged environments.* **Provide on-shift oversight of client care operations** by ensuring consistent, high-quality service delivery across hospital services, addressing operational, training, and service issues that exceed the scope and authority of Client Care employees.* **Serve as the on-shift primary escalation point for complex, non-routine client care issues** by evaluating high-impact situations, determining appropriate resolution strategies, and coordinating with clinicians, managers, and hospital leadership to support optimal outcomes and policy compliance.* **Provide day-to-day work direction and workflow coordination** by assigning tasks, creating and maintaining team schedules, adjusting staffing priorities, assisting with managing absence requests, and monitoring service flow to ensure continuity and effectiveness of client care operations.* **Guide and support complex interdepartmental and rDVM coordination** by advising on communication standards, follow-up expectations, and process alignment when cases involve multiple services or require higher-level judgment.* **Drive operational consistency and process improvement** by identifying trends, risks, or inefficiencies in client care workflows and recommending or implementing updates to procedures, training materials, and service standards.* **Perform other related duties** that support effective leadership, escalation management, training, and continuous improvement of client care operations, as directed. ## Conditions of Employment:* Pre-employment Criminal Background Check (required for all new hires).* **Essential Services Designation:** Required to report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare.* Successful candidate must be legally authorized to work in the United States; department will not provide visa sponsorship. ## Supervision:There are no supervision duties associated with this role. ## Minimum Qualifications:* High school diploma or GED.* Two (2) years of customer service in a fast-paced, client-facing role. ## Preferred Qualifications:* Bachelor’s degree in a related field (e.g., human development and family studies, business, communications, psychology, animal science, or a healthcare-related discipline).* Experience in a veterinary, medical, emergency, or specialty client service environment.* Experience with veterinary or medical scheduling systems (e.g., ezyVet, Cornerstone, Instinct, UVIS, Avimark, etc.). The hospital recently transitioned to ezyVet.* Demonstrated ability to work effectively and professionally in fast-paced, emotionally charged environments, including handling sensitive or high-emotion situations with empathy and composure.* Familiarity with medical record systems and terminology.* Strong written and verbal communication skills.* Experience facilitating financial transactions, estimates, or third-party payment plans (e.g., CareCredit, ScratchPay).* Demonstrated commitment to customer care.* Flexibility and adaptability to cross-train and work in multiple service areas. ## Additional Information:Interested applicants must submit a cover letter that addresses how professional experiences align with the required and preferred qualifications and a current resume. Workday may only allow one file upload. Please combine your cover letter and resume into one document and upload it to your application. References will be requested from finalists and will not be contacted without prior notification of candidates. CSU is committed to the full inclusion of qualified individuals. If you have questions, or need assistance or accommodations with the search process, please reach out to the VHS HR staff at vhs\\[e-mail].# Salary Range$48,000-$53,000# Required Application DocumentsTo apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.Cover Letter, Resume/CV