Client Care Coordinator

CSU Veterinary Health; Fort Collins (CO); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Robust benefits package

Collaborative atmosphere

Focus on work-life balance

Job summary

CSU Veterinary Health in Fort Collins is seeking a full-time Client Care Coordinator for its Emergency and Critical Care Services. This role is vital as the primary contact for pet owners seeking urgent care, ensuring compassionate and efficient service.

Qualified candidates should possess a minimum of a high school diploma and two years of customer service experience. Strong communication skills and the ability to manage emotionally charged situations are essential for success in this position.

Qualifications

• Minimum of 2 years of customer service in a fast-paced environment.
• Ability to work full-time onsite, including evenings and weekends.
• Demonstrated experience in emotionally charged situations.

Responsibilities

• Serve as primary contact for clients and veterinary inquiries.
• Coordinate patient access to emergency care and scheduling.
• Facilitate client education and provide emotional support.
• Administer medical record workflows and maintain accuracy.
• Lead student onboarding and coordinate service operations.

Skills

Customer service

Communication

Crisis management

Empathy

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

Veterinary scheduling systems

Medical record systems

Job description

## Client Care CoordinatorApplylocations: Fort Collins, COtime type: Full timeposted on: Posted Yesterdayjob requisition id: R2026105243# Job Description## Position Summary:The Emergency and Critical Care Services (ECCS) Client Care Coordinator at the Colorado State University Veterinary Health System (VHS) is the primary point of contact for pet owners seeking urgent or emergency care in direct collaboration with the medical team. This position ensures a compassionate, communicative, and efficient experience for clients while supporting the complex operations of ECCS. ## Full Consideration Date:Monday, July 13, 2026, 11:59pm (MT). Open until filled. ## Description of Work Unit:At the CSU Veterinary Health System, animals and the people who care for them are at the heart of everything we do. Every decision we make reflects our commitment to those who trust us with their animals’ health. That focus inspires us to deliver expert veterinary services, support veterinary education and training, and advance groundbreaking research.We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely. ## Essential Job Duties:* **Serve as the primary point of contact for clients and referring veterinarians (rDVMs)** by responding to in-person, phone, voicemail, and email inquiries, providing visit information, addressing concerns, and managing all service-level administrative communication to ensure timely, accurate, and compassionate client care.* **Coordinate and manage patient access to care** by triaging emergencies and case urgency, scheduling new, recheck, and multi-service appointments, preparing financial estimates and consent forms, managing prescription refills, and maintaining accurate daily schedules in collaboration with clinicians and technical staff.* **Facilitate client education and emotional support** by implementing grief and euthanasia protocols, providing guidance during difficult situations, and ensuring patient, client, and staff comfort during emotionally sensitive interactions.* **Administer and maintain medical record and referral workflows** by collecting, organizing, validating, and uploading medical records, imaging, and patient data into Stringsoft; initiating and managing rDVM referrals; and communicating patient status updates such as transfers, discharges, or euthanasia to referring providers.* **Lead veterinary student onboarding and service orientation** by providing pre-rotation materials, conducting orientation sessions on client communication and hospital procedures, serving as the primary contact for student questions, and ensuring students are prepared to function effectively within the service.* **Develop, maintain, and enforce service administrative systems** by creating and updating standard operating procedures (SOPs), managing service email and communication channels, and distributing critical operational information to clinicians, technicians, students, and volunteers.* **Support service recovery and interdepartmental coordination** by partnering with the Service Excellence Coordinator, clinic leadership, and external veterinarians to investigate incidents, identify root causes, manage client follow-up, and maintain continuity of care and professional relationships.* **Perform other related duties as assigned** to support hospital operations and service needs.## ## Conditions of Employment:* Pre-employment Criminal Background Check (required for new hires)* Essential Services Designation* Legally authorized to work in the United States ## Minimum Qualifications:* Minimum Education required: High school diploma or GED.* Minimum Experience/Skills required: Two (2) years of customer service in a fast-paced, client-facing role.* Ability to work a full-time schedule onsite, including potential evenings, weekends, and holidays as needed.* The successful candidate must be legally authorized to work in the United States; the department will not provide visa sponsorship.## ## Preferred Qualifications:* Bachelor’s degree in a related field (e.g., human development and family studies, business, communications, psychology, animal science, or a healthcare-related discipline).* Experience in a veterinary, medical, emergency, or specialty client service environment.* Experience with veterinary or medical scheduling systems (e.g., Cornerstone, Instinct, UVIS, Avimark, etc.).* Demonstrated ability to work effectively and professionally in fast-paced, emotionally charged environments, including handling sensitive or high-emotion situations with empathy and composure.* Familiarity with medical record systems and terminology.* Strong written and verbal communication skills.* Experience facilitating financial transactions, estimates, or third-party payment plans (e.g., CareCredit, ScratchPay).* Demonstrated commitment to customer care.* Flexibility and adaptability to cross-train and work in multiple service areas. ## Application Instructions:This position will remain open until filled. Interested applicants must submit a cover letter that addresses how professional experiences align with the required and preferred qualifications, and a current resume. References will be requested from finalists and will not be contacted without prior notification of candidates.CSU is committed to full inclusion of qualified individuals. If you need assistance or accommodations with the search process, please reach out to the VHS HR staff at vhs\[e-mail].# Salary Range$43,000-$50,000# Required Application DocumentsTo apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.Cover Letter, Resume/CV# # Employee BenefitsColorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.* Review our detailed benefits information here.* Explore the additional perks of working at CSU here.* For the total value of CSU benefits in addition to wages, use our compensation calculator.* Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!