Primary Care Assistant - LPN - Rogers Ave

Mercy; Fort Smith (AR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Primary Care Patient Advanced Certified MA to support Mercy Primary Care Providers in delivering safe, timely, and patient-centered care. You will collaborate with patients and the care team to drive quality outcomes across outpatient settings.

Requirements include MA certification maintenance, clinic academy training, and 1 year of outpatient experience. Hospital outpatient roles may require BLS certification and related competencies.

Qualifications

• High school diploma or equivalent.
• New hire must attend MA Clinic Academy training.
• Current MA moving to Certified Advanced MA title must complete MA competencies.
• Must actively maintain MA certification.
• Hospital Outpatient: BLS certification.
• Education: Graduate from an accredited Medical Assistant program.
• Experience: 1 year outpatient/ambulatory care patient care experience.
• Non-HOD Clinics: BLS certification.

Responsibilities

• Partner with Mercy Primary Care Providers to deliver safe, timely, efficient, equitable, patient-centered care.
• Work with patients and care team to drive quality outcomes.
• Perform duties in alignment with Mercy Service Standards.

Skills

Communication

EHR proficiency

Multitasking

Outpatient procedures

Patient-centered care

Population differences awareness

Rooming accuracy (90%+ last 6 months)

AWV documentation

Medication reconciliation

Care gap closure

BP rechecks

Patient experience conversations

Education

Medical Assistant program graduate

Job description

Find your calling at Mercy!

Position Details

Under the direction of the primary care operations team, the Primary Care Patient Advanced Certified MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Patient Care Advanced Certified MA will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for all patients. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards.

Minimum Qualifications

• High school diploma or equivalent.
• New hire must attend MA Clinic Academy training.
• Current Medical Assistants who are moving to Certified Advanced Medical Assistant title on the career ladder must complete MA competencies.

Certification:

Must actively maintain MA certification.

Additional minimum requirement(s) only for Hospital Outpatient Departments:

Certification(s): BLS (Basic Life Support)

Education:

Education Graduate from an accredited Medical Assistant program.

Experience:

One year of applicable patient care experience in an outpatient or ambulatory care setting.

Additional preferred requirement(s) for non-HOD Clinics:

Certification(s): BLS (Basic Life Support)

Skills, Knowledge, Abilities:

• Strong communication and interpersonal skills.
• Proficiency with EHR systems and clinical documentation.
• Ability to multitask and adapt in a fast-paced clinical environment.
• Knowledge of common outpatient procedures and equipment.
• Commitment to patient-centered care and professional growth.
• Demonstrates knowledge of varying differences and behaviors among populations served.
• Complete Advanced Standard Rooming with overall achievement >= 90% for the last 6 months including:
• AWV questionnaire and documentation
• Thorough Medication Reconciliation
• Closing all open care gaps as indicated Encounter Guide (Fall Risk, Depression, Breast Cancer Screening, Colorectal Cancer Screening, and Diabetes Eye Exam)
• Blood Pressure Recheck for patients with elevated initial blood pressure reading
• Completion of Patient Experience Conversation

Work Environment:

• Outpatient clinical setting with frequent patient interaction.
• Requires standing, walking, lifting, and use of clinical equipment.
• Potential exposure to infectious materials; PPE provided.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.