Primary Care Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Monroeville (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

The Pittsburgh VA Medical Center-Monroeville VA Clinic is seeking an Advanced Medical Support Assistant to support Primary Care operations. The role involves scheduling, answering calls, greeting Veterans, and directing visitors to the correct locations within the clinic.

Candidates should meet high school education requirements and demonstrate experience in administrative healthcare tasks, patient coordination, and effective communication with clinicians and staff.

Qualifications

• Must be able to collaborate with a wide range of medical staff to support patient care.
• Ability to set priorities, organize work, and meet deadlines within healthcare procedures.
• Strong written and verbal communication with internal and external customers.

Responsibilities

• Schedule and manage patient appointments.
• Answer clinic telephones and direct calls appropriately.
• Check Veterans in and out for appointments and manage check-in processes.
• Direct all Veterans and visitors to the correct location within the clinic building.
• Coordinate administrative functions related to transfers and appointment types per eligibility status.

Skills

Team collaboration

Prioritization & organization

Communication (written & verbal)

Healthcare administration knowledge

Education

High school diploma

GED equivalency

State/provincial proficiency certificate

Job description

The Pittsburgh VA Medical Center-Monroeville VA Clinic is seeking an Advanced Medical Support Assistant to support Primary Care operations. The role involves scheduling, answering calls, greeting Veterans, and directing visitors to the correct locations within the clinic.

Candidates should meet high school education requirements and demonstrate experience in administrative healthcare tasks, patient coordination, and effective communication with clinicians and staff.