Pricing & Packaging Ops Manager - Contractor

Benchling; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-site 3 days per week

Job summary

Benchling, the AI platform for biotech R&D, is seeking a pricing/packaging lead to drive pricing strategy and GTM operations. You will coordinate cross-functional teams across Product, Sales, Finance, IT, and Legal to design, test, and rollout pricing and packaging changes.

The role emphasizes building internal and external pricing artifacts, conducting competitive analysis, and guiding go/no-go decisions based on data. A hybrid work model is offered with on-site collaboration most weeks.

Qualifications

• 5+ years in pricing, sales/GTM operations, or strategy consulting with direct exposure to SaaS pricing and packaging.
• Ability to run a competitive pricing scan or basic ASP analysis independently and flag key findings.
• Experience at a pricing consulting firm or leading pricing/packaging redesigns at a platform or data products company.
• Strong program management: concise communication, planning, prioritization, stakeholder ownership and closure.

Responsibilities

• Manage P&P rollout across IT/Systems, Sales Enablement, Deal Desk, CX, Finance and Legal; flag risks early.
• Build and maintain internal pricing artifacts: enablement decks, FAQs, rollout timelines, training materials.
• Lead external-facing pricing collateral development: pricing pages, one-pagers, sales guides.
• Collaborate with Deal Desk and Systems on CPQ configuration, SKU bundling, and contract updates.

Skills

Pricing strategy

GTM operations

Competitive pricing

Project management

Cross-functional collaboration

Clear communication

Job description

We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

RESPONSIBILITIES

• Project manage execution of the P&P rollout: track workstreams across IT/Systems, Sales Enablement, Deal Desk, CX, Finance and Legal, and flag risks before they slip.

• Build and maintain internal-facing pricing artifacts: enablement decks, FAQ docs, rollout timelines, and training materials for Sales and CS.

• Manage the build process for external-facing pricing collateral (pricing pages, one-pagers, sales guides)

• Partner with Deal Desk and Systems on CPQ configuration, SKU bundling, and contract updates: translate pricing decisions into implementation requirements.

• Conduct competitive pricing and packaging research: monitor competitor moves, pull public pricing data, and synthesize findings into clear comparisons, not raw notes.

• Support pricing analysis: pull and organize data for ASP, win rate, and deal size questions, and flag patterns worth a closer look.

• Manage the pilot testing process: recruit pilot accounts, track feedback, synthesize results into a go/no-go recommendation.

What success looks like:

• Rollout stays on schedule. Slip risks are anticipated and escalated early with alternatives identified; stakeholders feel heard, managed and know what they own and are accountable for; verbal and written communication is clear and unambiguous.

• Competitive intel is current and gets used, not filed away. You know where you stand before a pricing decision, not after.

• Sales needs are anticipated, and enablement materials ship on time so they can be used without follow-up questions.

QUALIFICATIONS

• 5+ years in pricing, sales/GTM operations, or strategy consulting, with direct exposure to SaaS pricing and packaging.

• Can run a competitive pricing scan or a basic ASP analysis independently and know what's worth flagging.

• Experience at a pricing consulting firm, or hands-on experience leading a pricing or packaging redesign at a platform or data products company.

• Strong project manager skills: direct, succinct communicator; can anticipate what is missing from plans; recommend prioritization and tradeoffs; drives stakeholder ownership, accountability and task closure; .

• Comfortable working across Product, Sales, Finance, IT and Legal without a formal reporting line into any of them and with .

• Clear written communicator. Can turn a messy set of inputs into a clean status update or decision doc.

• Bias for action. Default is to move things forward, not wait for perfect information.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.