Pricing & Order Operations Analyst

Fivetran; New York (NY); Hybrid; USD 104,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

RSU stock grants

Paid time off

Professional development

Team events

Cell phone stipend

Mental health support

Job summary

Fivetran is seeking a Pricing Operations & QTC Analyst in New York to join the RevOps/Monetization team. You’ll test pricing changes, validate quote-to-cash workflows, and ensure launches are ready across sales, billing, and revenue systems.

The role emphasizes cross‑functional collaboration with Sales, Deal Desk, IT, and product teams, plus rigorous UAT and documentation. The position is hybrid with 1–2 days in the NYC office, offering 100% employer‑paid medical insurance, RSU stock grants, and

Qualifications

• 2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
• Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
• Strong attention to detail and comfort performing structured, repeatable testing work.
• Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision‑making is necessary.
• Clear written communication skills, with the ability to document test cases, defects, and sign‑off criteria for technical and business audiences.
• A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight.

Responsibilities

• Pricing Operations & QTC Support: Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, ensuring pricing logic is reflected in QTC workflows.
• Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
• Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
• Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
• Job_responsibilities_description_extra
• Maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.
• UAT & Testing: Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
• Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
• Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
• Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
• Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.

Skills

Pricing operations

Order operations

Business systems analysis

QA/testing

Documentation

Cross-functional collaboration

Conversational AI tools

Salesforce CPQ

Jira

Sugar

AWS

Azure

GCP

Snowflake

Notion

Metronome

Hex

Tools

Salesforce CPQ

Jira

Sugar

AWS

Azure

GCP

Snowflake

Notion

Metronome

Hex

Job description

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.

About The Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a Pricing & Order Operations Analyst to join our Order Operations & Monetization team. This role restores dedicated capacity for pricing and order operations testing, quote-to-cash (QTC) release validation, and order execution support.

You’ll help ensure system changes are tested, validated, and operationally ready before they go live. You’ll provide Pricing and Order Operations subject-matter expertise and execute assigned business validation across signature packets, bookings, marketplace offers, and booking-to-order management handoffs. This role partners closely with Order Operations & Monetization, IT’s business systems team, Pricing Operations, Sales, and Deal Desk.

Reporting & Prioritization

• Reports to the Order Operations & Monetization lead, Jamie Calkins.
• The Senior Pricing Operations Manager may help prioritize pricing-related test cases and QTC issues tied specifically to pricing and quoting.
• The Order Operations & Monetization lead owns final prioritization of the analyst’s workload across order operations, assigned non-pricing UAT participation, and pricing-related support work.

This is a hybrid role, 1-2 days in the office.

Technologies You’ll Use

• Salesforce CPQ
• Jira
• Suger and marketplace user interfaces, including AWS, Azure, GCP, and Snowflake
• Notion
• Metronome
• Hex

What You’ll Do

Pricing Operations & QTC Support

• Support pricing operations changes through business requirement review, data validation, configuration checks, and documentation, helping ensure pricing logic is accurately reflected in QTC workflows.
• Validate pricing-related QTC changes across quoting, approvals, discounting logic, product configuration, and downstream order execution.
• Help confirm that pricing changes are operationally ready before launch, including impacts to Sales, Deal Desk, Order Operations, Billing, Revenue, and marketplace workflows.
• Partner with the Senior Pricing Operations Manager to prioritize pricing-related test cases, identify gaps in business requirements, and document expected system behavior.
• Help maintain documentation for pricing- and order-related system configurations, known dependencies, and release-readiness criteria.

UAT & Testing

• Participate as a Pricing and Order Operations subject-matter expert in UAT project-managed by Technical Program Management (TPM) and executed under RevOps coordination, ensuring relevant business scenarios and expected outcomes are represented.
• Execute assigned Pricing and Order Operations test cases and collaborate with the GTM subject-matter experts identified by RevOps.
• Partner with RevOps and relevant subject-matter experts to develop and maintain Pricing and Order Operations test cases, including scenarios for quoting, approvals, signature packets, bookings, marketplace offers, billing, and order management.
• Document test results and defects with clear traceability from business requirement to test outcome, and provide domain-specific readiness input through the established UAT sign-off process.
• Maintain the Pricing and Order Operations portion of the regression test suite for recurring QTC changes.

Order Operations

• Operate under defined business requirements for order operations rules within the QTC flow, validating execution across signature packet generation and e-signature routing, booking rules, marketplace offer configuration—including AWS, Azure, GCP, and Snowflake—and the booking-to-order management handoff.
• Partner with IT’s business systems team and the Proposal-to-Order Lead to keep order operations rules aligned with upstream pricing and quoting logic and downstream billing and revenue systems.
• Ensure signature packets and marketplace offers accurately reflect the underlying order and pricing terms before execution.
• Identify and troubleshoot order operations issues across bookings, signature packets, and marketplace offers, escalating systemic problems to the appropriate system owner.

Skills We’re Looking For

• 2–3 years of experience in pricing operations, order operations, business systems analysis, or quality assurance within an agile environment, ideally involving quote-to-cash processes.
• Working knowledge of Salesforce CPQ and order management or billing systems, with the ability to read and understand configuration logic without necessarily building it directly.
• Strong attention to detail and comfort performing structured, repeatable testing work.
• Comfort using conversational AI tools—such as Claude, ChatGPT, or internal chatbots—to support daily and project work, combined with sound judgment about when human review or decision‑making is necessary.
• Clear written communication skills, with the ability to document test cases, defects, and sign‑off criteria for technical and business audiences.
• A proactive, organized approach, with the ability to work across IT, Pricing and Order Operations, and Sales and Deal Desk with minimal oversight.

Bonus Skills

• Exposure to Revenue Recognition or Professional Services systems and processes.

Perks And Benefits

100% employer-paid medical insurance

• Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year‑end Global Week of Rest, and volunteer days off.
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team‑building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

New York Pay Range

$104,036—$124,848 USD

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high‑quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world‑class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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