Preventative Maintenance Technician - Level 2

Prose; Alexandria (VA); On-site; USD 34,000 - 55,000; Full time

Job summary

Prose, a cosmetics company known for personalized hair and skin care, is seeking a Maintenance Technician to lead reliability and safety of production and facility equipment. The role requires expert troubleshooting, mentoring junior staff, and driving a proactive maintenance program.

You will act as escalation point for complex issues, manage spare parts, develop SOPs, train operators, and collaborate with engineering on capital improvements.

Qualifications

• Experience maintaining production and packaging equipment.
• Expert troubleshooting across mechanical, electrical, and pneumatic systems.
• Proactive maintenance mindset with PM to PdM transition.

Responsibilities

• Be the SME on key engineering projects and drive implementation.
• Develop and champion a proactive maintenance strategy.
• Manage spare parts inventory to minimize downtime and costs.
• Mentor junior technicians and drive continuous improvement.
• Lead complex troubleshooting and root cause analysis.
• Use CMMS-Limble to track KPIs and report to leadership.
• Create SOPs and maintenance documentation.
• Train staff on new equipment and autonomous maintenance.
• Identify obsolescence and propose capital improvements.
• Ensure clear hand-offs with vendors and between shifts.

Skills

Troubleshooting

Preventive maintenance

CMMS

Lean manufacturing

Mentor

Tools

Limble CMMS

Job description

Our Mission

Prose is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results.

At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance.

Prose & Singular in Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles

• 10M+ consultations completed

• 2M customers and 350K active subscribers

• 21M custom products made, with 1M+ unique formulas

• 350+ team members across disciplines

• $600M+ in lifetime sales, with $165M+ revenue in 2024

• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

We are seeking a highly skilled and experienced Maintenance Technician to serve as a technical leader within our cosmetics manufacturing facility. This role is responsible for ensuring the optimal performance, reliability, and safety of all production and facility equipment. The ideal candidate will be an expert troubleshooter, a mentor to junior staff, and a key driver of our proactive maintenance strategy. You will be the primary escalation point for complex equipment challenges and will play a crucial role in continuous improvement projects.

Key Responsibilities

• Lead and serve as the primary technical subject matter expert (SME) on key operational and engineering projects, driving deliverables and ensuring successful implementation.

• Develop, implement, and champion a proactive maintenance strategy, utilizing lean manufacturing techniques (e.g., SMED, 5S, Poka-yoke) and reliability-centered principles to transition from preventive (PM) to predictive (PdM) maintenance.

• Manage and optimize the spare parts inventory system, strategic reordering to minimize downtime and control costs.

• Mentor, coach, and provide advanced technical training to junior technicians, fostering a culture of continuous improvement and skill development within the team.

• Serve as the primary escalation point for complex and unresolved maintenance issues from all shifts, providing expert-level troubleshooting for advanced mechanical, electrical, and pneumatic systems.

• Perform advanced diagnostic and root cause analysis (RCA) on complex equipment failures to implement permanent corrective actions and prevent recurrence.

• Leverage the Computerized Maintenance Management System (CMMS-Limble) to analyze equipment performance, track maintenance KPIs, identify failure trends, and generate reports for leadership.

• Develop, validate, and own Standard Operating Procedures (SOPs) and maintenance documentation for all critical production and packaging equipment.

• Lead the training of production and technical staff on new equipment, proper operating procedures, and autonomous maintenance practices.

• Proactively identify and report on potential equipment obsolescence, system vulnerabilities, and opportunities for capital improvement projects to engineering and leadership.

• Ensure clear and effective communication between shifts and with vendors, leading hand-off meetings and documenting critical information to drive continuity and action.

Prose Values

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.

• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication.

• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.

• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge.

Humanity Always

• We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.

• We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.