Field Service Technician - Commercial Security Systems

Tech Systems Inc. (TSi); Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Tech Systems Inc. (TSi) in Columbia, SC, is seeking a Preventative Maintenance Technician responsible for preventive maintenance inspections for security systems. This role requires a high school diploma and at least one year of experience in security systems.

The technician will manage routine maintenance tasks, ensuring equipment reliability, communicating with customers, and performing physical tasks at client sites. Strong attention to detail, excellent customer service skills, and the ability to work both independently and as part of a team are essential.

Qualifications

• Minimum one (1) year installation and/or service experience of security systems or related fields.
• Must have a valid driver’s license and a clean driving record.
• Ability to perform physical tasks including lifting objects weighing up to 50 pounds.

Responsibilities

• Completes scheduled, routine maintenance to prevent downtime.
• Communicates with Customer Service regarding task status.
• Schedules and performs PM inspections and documents issues.

Skills

Excellent computer skills

Attention to detail

Customer service skills

Strong time management skills

Communication skills

Education

High School Diploma or equivalent

Electronics and low voltage education

Tools

Hand and power tools

Job description

Overview

The Preventative Maintenance Technician is responsible for handling preventive maintenance inspections for Tech Systems’ customers within their assigned area. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems.

Responsibilities And Expectations

• Completes scheduled, routine maintenance to keep equipment running as well as prevent downtime and expensive repair costs.
• Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks.
• Schedules and performs all PM inspections and accurately documents and reports any issues immediately to management.
• Assists with other technical support issues, as needed.
• Performs other duties as assigned by the Sales Manager or other executive staff.

Minimum Qualifications

• EDUCATION
  • High School Diploma or equivalent.
  • Electronics and low voltage education required.
• EXPERIENCE
  • Minimum one (1) year installation and/or service experience of security systems or related fields.
• KNOWLEDGE, SKILLS, & COMPETENCY
  • Excellent computer skills, including, but not limited to, working knowledge of Microsoft based products (such as MS Word, Excel, and Outlook), Smartsheet and IT skillset with understanding of best practices when it comes to IP systems.
  • Must have a good working knowledge of hand and power tools.
  • Must be detail-oriented and have excellent organizational skills.
  • Excellent customer service skills, including sense of urgency when attending to customer needs.
  • Strong time management skills, including ability to meet deadlines.
  • Ability to work accurately, efficiently, and independently.
  • Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
  • Strong interpersonal skills, including, but not limited to, the ability to manage and interact effectively and in a supportive manner with Tech Systems’ staff, vendors, and customers and ability to work with and build teams of employees.
  • Observance of all safety regulations and rules and ability to work in a safe and cautious manner.
• DRIVER’S LICENSE
  • Must have a valid driver’s license.
  • Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
• PHYSICAL DEMANDS AND WORKING CONDITIONS
  • Job duties are performed at client sites. The job does require regular physical activity, including, but not limited to, walking, standing, sitting, climbing, stooping, lifting objects weighing up to 50 pounds, occasionally lifting objects weighing more than 50 pounds, and using hands to manipulate, install, or disassemble objects. The job requires driving and other travel.