Preventative Maintenance Service Manager II

Gregory Poole Equipment Company; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Gregory Poole Equipment Company seeks a PM CVA Program Manager to oversee the Planned Maintenance CVA program, maximizing financial performance, resource deployment, and customer satisfaction.

The role requires supervising PM technicians, coordinating with the Service and Training departments, and ensuring contracts are administered efficiently with strong oversight of budgets and KPIs. Excellent leadership and communication are essential.

Qualifications

• Associate degree with five years of service industry experience and supervisory/lead experience or equivalent.
• Must be PC literate with keyboard and word processing skills.
• Experience in administering contracts and coordinating with multiple departments.

Responsibilities

• Manage PM Services performance with customers and internal teams.
• Provide timely response to customer needs and feedback on machine issues.
• Administer PM contracts and scheduling, and review financials and reports.
• Coordinate training requirements and MSHA certification with Training and Safety Departments.
• Lead and develop direct reports, conduct performance reviews, and manage overtime.

Skills

Customer service

Leadership

Coaching

Training and developing

Performance management

Education

Associate degree with five years in service industry

Tools

Word processing

Job description

PRIMARY FUNCTION

This position manages the GPEC Planned Maintenance Customer Value Agreement (PM - CVA) program. By providing maximum financial performance, resource deployment and personnel development, while maintaining customer satisfaction.

ESSENTIAL DUTIES

Customer Service

• Manage the performance of contract PM Services directly with internal and external customers.
• Provide prompt response to customer needs.
• Provide feedback to customer concerning machine problems identified from the machine inspection or SOS testing.
• Solicit machines hours periodically for scheduling purposes.
• Resolve customer complaints directly or through the appropriate PSSR or Service Department.
• Ensure timely and accurate invoicing for services performed

Administration

• Ensure that PM Contracts are being administered and setup in GPAX Scheduled Services.

• Establish job priorities, working with dispatchers to schedule daily job assignments for Field Service PM Technicians and the Service Shops.
• Review Work in Progress report and monthly financial statements .
• Submit monthly reports. (Truck mileage report, CVA per tech/per month)
• Ensure timely review and closing of all PM service calls. Review work orders for accuracy and profitability.
• Supervise review of PM Checklist for possible repairs needed and forward information to appropriate parties.
• Review weekly timecard report for workload accuracy and managing overtime
• Work with WIP Rooms and customers to gather Purchase Orders for services performed
• Code vendor invoices for payment.
• Recommend parts stockage levels to Inventory Control, as appropriate.

• Manage truck maintenance and cleanliness.
• Coordinate PM Technician training requirements with the Training Department for technical training and the Safety Director for MSHA Certification.
• Serves as the liaison between the PM Service Department and other departments within the company.
• Oversee parts-only/CFAS CVA contracts

Operational Leadership

• Develops the annual PM Operating Budgets and Business Plans and reviews with the direct manager for any adjustments and final approval.
• Maintains adequate reporting system to establish Benchmarks and tracks performance of PM business activity; i.e., tracks maintenance costs, equipment and manpower utilization, develops a process for request capital expenditures, and calculates Return On Assets (ROA).
• Manages expenses to achieve financial targets by reviewing monthly P&L statements for accuracy and takes appropriate corrective actions to improve operational income/profitability.

Group Leadership

Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Interviewing and Hiring
• Coaching
• Training and Developing
• Performance Review evaluations
• Counseling and Disciplining
• Dismissing

MINIMUM REQUIREMENTS

Education

An associate's degree with five years of service industry experience with three years of supervisory or lead experience. Or an equivalent combination of education and experience may be considered.

Work Experience

(See above)

Physical

Must be able to work for long periods while seated.

Other

Good customer relations skills and a pleasant personality are essential. Must be PC literate with an intermediate level skill with keyboard and word process software.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.