Pretrial/Probation Services Technician*

City of Richmond, Virginia; University Center (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

The City of Richmond is seeking a Pretrial/Probation Services Technician to support the criminal justice system by providing assessment and monitoring of adult offenders. This role involves customer service, data management, and administrative tasks as part of essential probation services initiatives.

Benefits

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Qualifications

• Two years of customer service and administrative support experience.
• Experience with computer programs such as Microsoft Office.
• An equivalent combination of training and experience is acceptable.

Responsibilities

• Providing customer service and initial intake of clients.
• Data entry and processing criminal record checks.
• Conducting initial offender orientation and scheduling intake appointments.

Skills

Customer service

Data entry

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Pretrial/Probation Services Technician* role at City of Richmond, Virginia

1 day ago Be among the first 25 applicants

Join to apply for the Pretrial/Probation Services Technician* role at City of Richmond, Virginia

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program
  
  

Description

This class provides assessment and monitoring for adult offenders in the criminal justice system including pre-trial probation services and monitoring for defendants/offenders participating in jail diversion or court-ordered programs. Incumbents provide customer service and initial intake of clients following standard policies and procedures. Work may include conducting initial offender orientation; preparing offender intake packet; scheduling intake appointments; entering data into case management database; processing criminal record checks; preparing noncompliance correspondence; setting up client files; ensuring appropriate court orders are received for referrals, which may include travel to courthouse; performing general administrative tasks; and serving as backup to the receptionist.

Supervision Exercised/Received

• Exercised: This classification typically does not supervise other employees.
• Received: This classification typically reports to a supervisor.
• Note: Other reporting relationships may apply.
  
  

Duties include but are not limited to

• Answering and redirecting phone calls
• Sorting internal and external mail.
• Data entry.
• Processing invoices, purchase orders, vendor payments, requisitions,
• Composing meeting agendas and taking minutes.
• Additional duties as assigned such as assisting with inventory supplies and performing program support functions.
  
  

This position is considered Essential, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather.

This individual may be required to work nights, weekends, holidays or on-call, as needed.

Qualifications, Special Certifications And Licenses

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of customer service and administrative support experience
• Experience with computer programs such as Microsoft Office
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
  
  

Preferred Training And Experience

• At least one (1) year of experience working with P2000 Security Card Issuance and card reader software.
• At least one (1) year of experience working with RAPIDS ordering and requisition software.
• At least two (2) years of experience monitoring IP-Configure camera systems.
  
  

LICENSING, CERTIFICATIONS, And OTHER SPECIAL REQUIREMENTS

• None required
  
  

Knowledge, Skills, And Abilities

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some Combination Of The Following)

• Computer programs such as Microsoft Office Suite
• Electronic databases and related software applications such as PTCC, Case Management System, CAIS, Virginia Court System (VA Courts Online), IMATS, and the online probation check-in system
• Eligibility requirements for probation with local probation (DAP) and state probation
• Front desk processes and procedures to serve as Receptionist backup, as needed
• Standard office equipment such as printers, fax machines, copiers, and scanners
  
  

Skills (some Combination Of The Following)

• Communicating with various internal and external departments
• Conducting intake and assigning clients to supervision officers
• Checking with supervisor for circumstances that do not following standard procedure
• Entering new placements in specified database
• Exercising limited discretion regarding duplicate data entries for new placement
• Maintaining records and files
• Operating City of Richmond vehicles
• Processing information under established procedures
• Providing clarification of court order if client was referred to Division of Adult Programs
• Reading
• Training new employees as needed
• Typing
• Utilizing a calendar to schedule office visits around officers' rotation schedule
• Writing
  
  

Abilities (some Combination Of The Following)

• Pay attention to detail
• Follow directions and established procedures
  
  

Americans With Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions; frequently reach and stand; and occasionally stoop. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

• Internal use: HR Generalist to review.
  
  

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at [e-mail] .

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

Referrals increase your chances of interviewing at City of Richmond, Virginia by 2x

Sign in to set job alerts for “Service Technician” roles.

New Car and light service technician (PDI evening and weekends hours available)

Vienna, VA $60,000.00-$100,000.00 2 weeks ago

Experienced Service Technician-4 Day Work Week!

Service Desk Technician Tier 1 (Secret Clearance Required)

Northern Virginia, VA $24.00-$35.00 1 week ago

McLean, VA $57,850.00-$104,575.00 2 weeks ago

Falls Church, VA $38,000.00-$48,000.00 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.