Prestige Beauty Advisor

Ulta Beauty; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading beauty retailer as a Prestige Beauty Advisor, where you'll engage with guests to enhance their shopping experience in prestige cosmetics, skincare, and fragrance. This role emphasizes exceptional guest service, product knowledge, and collaboration with team members to meet sales goals while maintaining store standards.

Qualifications

• High school diploma preferred.
• Cosmetology, esthetician, or demonstrator’s license required where mandated by law.
• 1 year of relevant work experience or equivalent education and experience preferred.

Responsibilities

• Maximize sales in the prestige category by engaging guests.
• Provide exceptional service and product knowledge.
• Support the Sales Manager through performance and compliance.

Skills

Guest service

Sales

Communication

Relationship building

Education

High school diploma

Cosmetology or esthetician license

Job description

Join to apply for the Prestige Beauty Advisor role at Ulta Beauty.

We consider applications for this position on an ongoing basis.

Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Prestige Beauty Advisor (PBA) is responsible for maximizing sales in the prestige category (color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of prestige merchandise, while following all company policies and procedures. All responsibilities are done while maintaining overall store standards, including cleanliness and replenishment. This position supports the Sales Manager (SM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Principal Duties & Responsibilities

The PBA is a champion of Ulta Beauty’s mission, vision, and values, demonstrating them skillfully and consistently through the following duties and responsibilities:

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales, with a specific focus on the prestige category and iconic brands as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging every guest, personalizing service to their needs, recommending complementary products and/or services, and informing guests of current promotions, events, and services within the store.
• Handle sales, refunds, and exchanges courteously.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and enhance guest experience.
• Book appointments and support the execution of services and in-store events that deliver an unrivaled guest experience while achieving prestige and iconic brand sales goals.
• Stay informed about new and existing industry trends, products, and services, and be knowledgeable about their ingredients and benefits.
• Maintain prompt and regular attendance.

People

• Contribute to an inclusive environment supporting teammates, peers, and guests.
• Collaborate with managers and associates to help grow the business.
• Participate in ongoing training, including prestige and iconic brand product training, to enable professional development and drive sales performance.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Drive sales by keeping the work area replenished, signed, faced, and ensuring testers are available and maintained hygienically.
• Maintain cleanliness of the store, including the salesfloor, restrooms, cashwrap, backroom, and break area, and ensure makeover stations meet standards.
• Participate in merchandise resets, planograms, marketing displays, inventory procedures, and shipment processing using Ulta Beauty’s systems.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, to guests.
• Follow loss prevention practices to protect company assets.
• Perform other operational tasks as directed.

Job Qualifications

Education

• High school diploma preferred.
• Cosmetology, esthetician, or demonstrator’s license required where mandated by law.

Experience

• 1 year of relevant work experience or equivalent education and experience preferred.

Skills

• Passion and competency for prestige products, guest service, and selling.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Strong communication skills.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.
• Attend corporate meetings and conferences, including overnight stays.

Working Conditions

• Frequent mobility throughout the store.
• Stand, bend, reach, pull, push, and twist regularly during shifts.
• Lift/move up to 10 lbs. frequently.
• Coordinate and manipulate objects continuously.

If an associate cannot perform essential functions due to a disability, the company will engage in an interactive process to determine reasonable accommodations.