Prescription Refill Nurse - Med-Peds/Family Medicine

Marshfield Clinic; Marshfield (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Prescription Refill Nurse to join their team. This role focuses on providing medication support, including managing refill requests and prior authorizations. The ideal candidate will possess strong communication skills and a commitment to patient confidentiality. In this collaborative environment, you will play a vital role in enhancing patient care and ensuring that needs are met with compassion and efficiency. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Qualifications

• Minimum LPN diploma required; Associate degree preferred.
• Customer service experience and communication proficiency are essential.

Responsibilities

• Provide medication support related to prescriptions and refill requests.
• Coordinate services through communication while observing patient confidentiality.

Skills

Customer Service

Verbal Communication

Non-Verbal Communication

Written Communication

Medical Terminology Knowledge

Computer Skills

Telephone Skills

Education

Licensed Practical Nurse (LPN) diploma

Associate degree in nursing

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title: Prescription Refill Nurse - Med-Peds/Family Medicine

Cost Center: 301351172 Mfld-Med-Peds

Scheduled Weekly Hours: 32

Employee Type: Regular

Work Shift: Mon-Fri; day shifts (United States of America)

Job Description:

JOB SUMMARY

The Prescription Refill Nurse provides medication support related to prescriptions, including refill requests, automatic refills, and prior authorization requests, as ordered or directed by the provider and/or department protocol. This role involves coordinating services through face-to-face or phone communication. The nurse must make decisions consistent with Marshfield Clinic Health System’s (MCHS) mission, policies, department protocols, and initiatives, while strictly observing patient confidentiality.

Job Qualifications

Education

Minimum: Licensed Practical Nurse (LPN) diploma. Preferred: Associate degree in nursing. Educational qualifications must be from an institution recognized by the Council for Higher Education and Accreditation.

Experience

Minimum: Customer service experience, proficiency in verbal, non-verbal, and written communication, knowledge of colloquial and medical terminology, and demonstrated computer and telephone skills. Preferred: Outpatient clinic experience in primary care or related field; experience as an LPN in a related setting.

Certifications/Licenses

Minimum: LPN license issued by the State of Wisconsin; Basic Life Support (BLS) certification from the American Heart Association (AHA) within three months of hire. Preferred: BLS certification at the time of hire. Licenses with restrictions are subject to review to determine relevance to the position.

Additional Information

Marshfield Clinic Health System is committed to accessible, affordable, and compassionate healthcare. Successful applicants will prioritize listening, serving, and meeting patient and customer needs.

Exclusion from Federal Programs: Employees must not be excluded from participation in federally funded programs, including Medicare and Medicaid. Any threat or occurrence of exclusion must be reported immediately to the manager or Compliance Officer.

Equal Opportunity Statement: Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or other protected characteristics.