Presales Solutions Architect

Customer.io; Myrtle Point (OR); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading marketing automation platform is seeking an experienced Solutions Architect. This role involves collaborating with the sales team to bridge the technical gap for prospects and deliver custom solutions. The ideal candidate will have strong technical expertise, exceptional communication skills, and a background in customer interaction, particularly within a SaaS environment. Competitive compensation and benefits are offered, including unlimited PTO and a yearly professional education budget.

Benefits

Unlimited PTO

16 weeks paid parental leave

100% paid insurance premiums

401k retirement matching

$1,500 annual health budget

$250 monthly Remote Work Stipend

$300 monthly co-working space reimbursement

$2,000 yearly professional education budget

$1,500 home office budget

One month sabbatical after five years

Qualifications

• 2+ years of experience in roles requiring technical expertise, customer interaction, and problem-solving skills.
• Ability to communicate technical ideas to both technical and non-technical prospects.
• Experience working for a SaaS company or with a marketing automation platform.

Responsibilities

• Assist the sales team with technical pre-sales calls and documentation.
• Build proofs of concepts for customer use cases.
• Work with the Customer Success team for transition from pre to post-sale.

Skills

Technical expertise

Customer interaction

Problem-solving skills

Sales experience

Communication skills

Education

Experience in roles requiring technical expertise

Tools

NoSQL data structures

RESTful applications

Marketing automation platforms

Job description

Overview

Hi, I'm James Walsh, Director of Solutions at Customer.io! We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.

As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical resource and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.

To get there, you'll need an understanding of the customer's concerns, pain points, and desires. The team will rely on you for your support and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.

Responsibilities

• Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for customer use cases
• Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
• Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
• Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
• Creating collateral, documentation, and other technical sales materials as needed
• 75% of your time will be spent working on deals
• 25% of your time spent will be creating collateral and documentation for the team

Qualifications

• Baseline Requirement: 2+ years of experience in roles that require technical expertise, customer interaction, and problem-solving skills.
• Ideal Profiles: We are open to candidates who have:
  • Sales Experience: Background in sales with a demonstrated technical aptitude and the ability to learn and convey complex technical concepts.
  • Marketing Automation: Experience working with marketing automation platforms, preferably within a SaaS environment.
  • Hybrid Experience: A combination of the above, demonstrating technical knowledge, customer interaction skills, and problem-solving abilities.
• The availability to support typical working hours (around 8 am to 5 pm) within EST or GMT-5
• Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
• Initiative to research, plan, and execute projects from start to completion
• Strategic decision-making ability that is thoughtful and empathetic
• Understanding of sales processes and awareness of sales strategy
• Experience working for a SaaS company or with a marketing automation platform
• A basic understanding of Computer Science Principles
• Familiarity with NoSQL data structures and RESTful applications
• Experience working with templating languages like Liquid, Handlebars, or Jinja

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $120,000 base USD (or equivalent in local currency).

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us!

We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Hiring process

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• Take Home Assignment
• Assignment Review Call with the Hiring Manager and three potential coworkers