Presales Solution Engineer | Retail

EPIND Epicor India; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Epicor is seeking a Solution Engineer in Retail to empower the sales force with deep technical knowledge of software demonstrations, e‑commerce, POS and payment solutions, and retail workflows.

You will partner with Sales to tailor solutions, document processes, analyze workflows, and coordinate with Product Management on potential enhancements. Expect to host webinars and travel up to 50% domestically.

Qualifications

• Minimum of 3 years of presales experience in retail or equivalent retail operations.
• Experience in e-commerce, point-of-sales and payment solutions.
• Proven success in supporting both direct and channel sales.
• Experience in manufacturing, distribution, or finance industries.
• Documented experience delivering customer presentations and demonstrations.

Responsibilities

• Prepare for and conduct software demonstrations with the Sales team.
• Provide technical expertise by documenting processes and conducting workflow analysis in retail opportunities.
• Consult with sales to deliver optimal solutions to customer requirements.
• Act as a liaison with Product Managers to discuss potential product development.
• Conduct customer and prospect webinars.
• Up to 50% travel, domestic.

Skills

Presales experience

Retail e-commerce

POS & payments

Channel sales support

Manufacturing/Distribution/Finance

Customer presentations

Education

Bachelor’s degree or equivalent

Job description

**Solution Engineer | Retail**Join Epicor as a Solution Engineer! The Solution Engineer provides the sales force (direct and channel) in-depth knowledge of the technical requirements and business use of our products in order to close retail sales opportunities. **What you will be doing:** * Prepare for and conduct software demonstrations along with Sales team.* Provide technical expertise by documenting processes and providing work flow analysis in retail opportunities.* Consult with sales force to provide solutions to customer requirements.* Act as a liaison with the Product Managers to discuss potential product development.* Conduct customer and prospect webinars.* Up to 50% travel, domestic. **What you will likely bring:** * Minimum of 3 years of experience of presales within the retail industry or equivalent operational retail experience* Experience in e-commerce, point-of-sales and payment solutions.* Background of success in supporting both direct and channel sales* Experience in the manufacturing, distribution, or finance industry* Documented experience of giving customer presentations / demonstrations. **What could set you apart:** * 3+ years applicable experience and demonstrated success/knowledge* Bachelor’s degree (or equivalent experience).* MST, CST or EST preferred