PreSales Engineer

Everseen; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Everseen is looking for a PreSales Engineer to join their Go-To-Market Team in Charlotte, North Carolina. The role involves owning the technical sales process and working closely with customer CTOs to deliver tailored solutions. Candidates should have over 5 years of experience in technical sales or solution engineering, with a passion for delivering exceptional customer experiences.

This position requires strong communication skills and knowledge of AI in retail. Everseen values diversity and fosters an inclusive environment for all employees.

Qualifications

• 5+ years in technical sales, presales or solution engineering roles.
• Experience with enterprise-level customers and SaaS products.
• Proven success in presenting and demonstrating products.

Responsibilities

• Own technical components of the sales process.
• Engage with customer CTOs and build trust.
• Translate customer requirements into solution architecture.

Skills

Technical sales experience

Knowledge of AI in retail

Customer experience delivery

Data analytics

Strong verbal communication

Job description

The Role

Join the Everseen Go-To-Market Team as a PreSales Engineer and become the technical storyteller for our customers. Your focus will be on understanding our clients' unique challenges and crafting solutions that deliver their desired outcomes. You will connect with customers by demonstrating the power of Everseen’s technology and using data from trials and pilots to highlight its impact and potential.

What you’ll do

• Own the technical components of the sales process, ensuring a seamless and informed sales journey.
• Engage directly with customer CTOs and technical leaders to build trust and instill confidence in our solution’s capabilities and fit.
• Work collaboratively with others in the sales team to define tailored technical solutions that align with customer needs and business goals. Help drive the sales process in partnership with the Go-To-Market team.
• Act as the subject matter expert (SME) on our product, delivering deep technical insight, and advice on the data insights gained.
• Provide technical expertise through presentations, solutions designs, demonstrations and proof of concepts via various mediums. Provide ongoing technical consultation, addressing complex questions and objections with authority and clarity.
• Translate customer requirements into solution architecture, clearly articulating how our platform solves real-world problems and the insights it generates.
• Provide excellent customer service anticipating and meeting the needs of the customer head on.
• Work collaboratively with the Go-To-Market, Operations, Engineering and Product teams to document and improve best practice and processes. Engage in and continuously provide knowledge sharing.
• Stay up to date with all new developments in Everseen’s technology, Computer vision, Gen AI, and the wider retail technology space.

Collaborating With

• Customer and customer’s business teams
• Everseen’s Go-to-Market and reporting teams
• Everseen’s Operations team
• Everseen’s Product and Engineering teams

Profile and Skills

• 5+ years in technical sales, presales or solution engineering roles working with enterprise level customers and on SaaS based products, solutions or services.
• Knowledge of and interest in AI and its use in retail. A keen interest in Everseen’s solutions and a technical acumen to understand the features and functions that we offer. Knowledge and experience of the retail market.
• A true passion for delivering best-in‑class customer experience. Demonstrated success in positioning, presenting and demonstrating new products and features.
• Ability to develop a comprehensive understanding of customer culture, needs and requirements in the North American region.
• Experience of advanced data analytics.
• Experience of forecasting and tracking key account metrics in a business development team. A drive to meet and exceed targets and goals.
• Experience of developing relationships, communicating and working with customers at a technical level.
• Strong verbal and communication skills, Everseen’s business language is English.
• There is an expectation of travel with this role including travel to meet with customers and to work with the Everseen team.

Equal Opportunity & Diversity

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.