Prepared Foods Specialist - Customer Service & Prep

Whole Foods Market, Inc; Los Angeles (CA); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market, Inc. in Los Angeles, CA is seeking a Team Member to support Prepared Foods with hot/cold foods preparation, counter service, sanitation, and stocking. You will engage customers, follow SOPs, and rotate stock to ensure freshness.

The role emphasizes strong customer service, product knowledge, and teamwork in a fast-paced environment. Flexible scheduling including nights and weekends is required, with emphasis on health and safety compliance.

Qualifications

• Ability to sell proactively.
• Ability to learn basic knowledge of all products carried in department.
• Strong attention to detail.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Responsibilities

• Cuts, prepares, and serves a variety of hot and cold foods, including meats, cheeses, sandwiches, burritos, wraps, salad, and pizza.
• Samples products to customers.
• Stocks hot and cold cases and displays with prepared foods from kitchen, walk-in preparation, and refrigerators.
• Checks in-stock product dates to ensure freshness and rotates when necessary.
• Bails and consolidates recyclables.
• Assists Team Leader in organizing and displaying volume and seasonal items.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Assists with periodic inventory checks.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.

Skills

Sell proactively

Product knowledge

Attention to detail

Communication

Teamwork

Customer service

Time management

Work ethic

Job description

Whole Foods Market, Inc. in Los Angeles, CA is seeking a Team Member to support Prepared Foods with hot/cold foods preparation, counter service, sanitation, and stocking. You will engage customers, follow SOPs, and rotate stock to ensure freshness.

The role emphasizes strong customer service, product knowledge, and teamwork in a fast-paced environment. Flexible scheduling including nights and weekends is required, with emphasis on health and safety compliance.