Prep & Startup Manager

C2H Air and Electric; Lawrenceville (GA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive healthcare coverage

401(k) retirement plan with company-m匹

Job summary

FirstCall Mechanical is seeking a Prep & Startup Manager in Lawrenceville, GA. You will lead installation and startup teams, drive project scheduling, backlog control, and safety compliance while delivering excellent customer service.

The role requires strong leadership, problem-solving, and communication skills. The candidate will coordinate with sales, engineers, and field teams to ensure successful project handoffs and execution.

Qualifications

• Requires experience in HVAC installation and startup, strong customer service focus.
• Ability to read and interpret engineered drawings and contracts.
• EPA certification preferred; safety compliance is essential.

Responsibilities

• Oversee execution of Mechanical Installation and Startup teams.
• Drive project scheduling, backlog management, and cost control.
• Maintain customer satisfaction and resolve issues promptly.
• Develop relationships with contractors, customers, and subcontractors.
• Ensure compliance with safety programs and legal requirements.

Skills

HVAC installation

Project coordination

Customer service

Reading blueprints

Team leadership

Education

High school diploma or equivalent

Tools

MS Office

Job description

A FirstCall Mechanical CompanyPREP & STARTUP MANAGERLocation: Lawrenceville, GA.WHO IS FIRSTCALL MECHANICAL?C2H Air and Electric is a commercial HVAC services company based in Atlanta, GA. Founded in 2013, C2H partnered with FirstCall Mechanical in 2024.FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.BENEFITS OVERVIEWFirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:Competitive Weekly PayComprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term DisabilityTime-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for VeteransCareer Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression ProgramGenerous Referral Bonus of $2,500 per referralRole-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowancesPOSITION OVERVIEWWe are currently seeking an experienced Prep & Startup Manager to join our fast-growing team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as a high level of customer service.JOB RESPONSIBILITIESManages the overall execution and performance of assigned Mechanical Installation and Startup teams. Ensures Branch goals and objectives are met. Goals and objectives are aligned with company’s and from a priority include SINC, cash flow, reducing equipment/project slippage, backlog growth, SG&A, productivity improvements, succession planning etc.Drives asset management including cost control, billings, collections, and payablesEnsures that the estimating and engineering standards are used effectivelyFollows up on customer satisfaction issues and drives resolution. Provides leadership by demonstrating focus on achieving customer satisfactionDevelops and builds contractor, customer, consultant, and subcontractor relationships in the communityAssists Project Team Leaders, System Team Leaders, Sales, Project Engineers, and Lead Systems Specialists in the review and interpretation of contract terms and conditionsResponsible for scheduling of installation projects and backlog, including scheduling of want dates and ship datesCoaches teams on the management of project risks, conflict resolution and establishment project recovery plansPromotes the securing of change ordersEnsures compliance with the Safety Program for employees and subcontractorsEnsures compliance with state, local and Federal legal requirements and ensures that installation business is conducted with the highest ethical standardsConducting regular job site inspectionsMeet with salesperson for project handoffPreschedule date Jobsite visits as neededSchedule prep & startup of new equipmentSchedules technicians for, and confirms warranty issues are addressedACCOUNTABILITIESContinual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industryElite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needsORGANIZATIONAL ALIGNMENTThis position reports to the local Construction Senior Project Manager and is responsible for engaging with the service team and all of our customers.High school diploma or equivalent5+ years’ experience in a related positionMust have prior, successful experience as an Installation Technician in the HVAC industryMust have the ability to read and understand engineered drawingsEPA certification preferredMust display strong communication skills and technical competenceStrong initiative to drive growth through superior customer serviceAn interest in working in a fast-paced environment focused on customer serviceA can-do attitude with a high degree of integrity, sense of urgency and attention to detailBasic computer skills including MS OfficeExcellent communication skillsExcellent analytical skillsAbility to pass a thorough background check and drug screenMust have and be able to maintain a clean driving recordBEHAVIORAL PROFILELanguage SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.Environmental RequirementsWill be required to work in a field environment, traveling to multiple customer sites on a daily basis.Physical DemandsWhile performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.