Premium & Suites Lead — Arena Guest Experience

asmglobal

Ontario (CA)

On-site

CAD 49,000 - 66,000

Part time

7 days ago

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Job summary

Legends Global at Toyota Arena in Ontario, CA is seeking a Premium and Suites Supervisor to assist the Premium and Suites Manager in overseeing event day operations of the Toyota Arena Premium and Suites areas and Bars.

You will train Premium Suite Servers, ensure suites are properly set, coordinate with Sales, Kitchen and Warehouse, and deliver an outstanding guest experience while adhering to alcohol service policies and safety standards.

Qualifications

Bachelor's degree in Food & Beverage Management or related field desired.
Minimum 1-2 years' experience in supervisory level position in Food and Beverage or equivalent training experience.
Customer service and cash handling experience is a plus.
Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues.
Excellent written and verbal communication skills.
Must be able to work evenings, weekends and holidays.

Responsibilities

Oversee Premium and Suite Servers during events.
Train Premium Suite Servers on department standards and procedures.
Must be able to read and understand Suite Event Orders (EO).
Coordinate with Kitchen on timing and production of functions.
Maintain a clean, organized, stocked and safe area.
Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
Completes and assists Suite Attendants with opening and closing duties as outlined.