Premium Suite Runner| Part-Time | Rio Rancho Event Center

Oak View Group; Rio Rancho (NM); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group (OVG) is seeking a Premium Suite Runner to serve guests in the suites at the Rio Rancho Events Center. This part-time position requires flexibility to work events, maintain attendance, and assist with suite setup and order delivery.

Hourly pay is $14.00–$15.00, with tip eligibility. Experience in food and beverage is preferred but not required. Benefits include a 401(k) Savings Plan and matching.

Qualifications

• Prior food and beverage experience is preferred, but not required.
• Ability to work as part of a team with all associates, management, and stadium departments.
• Excellent guest service skills and ability to adhere to Service Standards.
• Ability to complete all required training sessions.
• Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment.
• Ability to follow job procedures and supervisor instructions.
• Ability to lift, pull, push, and carry heavy objects.
• Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack.
• May be exposed to variable temperatures, including extreme hot and cold, depending on the season.
• May be exposed to large crowds and confined areas.
• Frequently working in a window-less environment.

Responsibilities

• Assist with the setup of food service areas within specific suites and club areas based upon pre-orders.
• Supports the Suite Attendant in all assigned suites that are set prior to the event based upon communication received of orders.
• Responsible for assisting the suite attendant and preparing events in assigned locations.
• Responsible for the setup of equipment once orders are placed
• Responsible for delivery of the orders to the correct suite.
• Monitor and maintain food quality.
• Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition fulfillment.
• Maintain full knowledge of food and beverage menu items and accompaniments.
• Responsible for ensuring suites have all necessary serving ware.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• All other duties as assigned by the managers and supervisors.

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centres, and cultural institutions, spanning four continents.

Position Summary

The Premium Suite Runner is responsible for serving guests in the suites. The Premium Suite Runner must be personable and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. This role pays an hourly rate of $14.00-$15.00 and is tip eligible.

Benefits for Part-Time roles

401(k) Savings Plan, 401(k) matching.

This position will remain open until November 13, 2026

About The Venue

The Rio Rancho Events Center (RREC), located in Rio Rancho, New Mexico, is a 7,000-seat multi-purpose facility that opened its doors in October 2006. The RREC leads the field among venues in New Mexico and is home to the New Mexico Runners Major Arena Soccer League team. With 165,000 square feet of extended floor space, the Rio Rancho Events Center is ideal to host concerts, sporting events, family shows, conferences, banquets, and cultural programs. The arena features a single concourse and has 27 suites and 4 party suites, as well as a large club lounge for dinners and parties. The technical expertise and dedication of the RREC staff ensure that audiences will be dazzled and entertained with shows they will never forget. The Rio Rancho Events Center is owned by the City of Rio Rancho and managed by Oak View Group (OVG), the global leader in live experience venue development, management, premium hospitality services, and 360-degree solutions.

Responsibilities

• Responsible for assisting with the setup of food service areas within specific suites and club areas based upon pre-orders.
• Supports the Suite Attendant in all assigned suites that are set prior to the event based upon communication received of orders.
• Responsible for assisting the suite attendant and preparing events in assigned locations.
• Responsible for the setup of equipment once orders are placed
• Responsible for delivery of the orders to the correct suite.
• Monitor and maintain food quality.
• Follows all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition fulfillment.
• Maintain full knowledge of food and beverage menu items and accompaniments.
• Responsible for ensuring suites have all necessary serving ware.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of the event.
• All other duties as assigned by the managers and supervisors.

Qualifications

• Prior food and beverage experience is preferred, but not required.
• Ability to work as part of a team with all associates, management, and stadium departments.
• Excellent guest service skills and ability to adhere to Service Standards.
• Ability to complete all required training sessions.
• Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment.
• Ability to follow job procedures and supervisor instructions.
• Ability to lift, pull, push, and carry heavy objects.
• Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack.
• May be exposed to variable temperatures, including extreme hot and cold, depending on the season.
• May be exposed to large crowds and confined areas.
• Frequently working in a window-less environment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.