Premium Services Seasonal Assistant

AMB Sports + Entertainment; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

AMB Sports & Entertainment is seeking a Premium Services Seasonal Assistant for Mercedes-Benz Stadium in Atlanta. The role focuses on delivering first-class service to Premium Members during NFL, MLS, and other events, with strong relationship-building and proactive communication.

The position requires professionalism, excellent communication, and the ability to thrive in a fast-paced environment. It is an in-person, seasonal role spanning Oct 2026 to Aug 2027 with some evenings and weekends as

Qualifications

• Professional, polished demeanor representing Premium Services.
• Strong verbal and written communication with high-profile clients.
• Excellent attention to detail across multiple tasks.

Responsibilities

• Premium Member Engagement: build strong relationships with Premium Members via phone, email, and in-person interactions.
• Customer Service Excellence: support renewals, benefits, retention, ticketing, and account management.
• Operational & Event Day Support: assist with event-day operations and liaise with stadium operations.
• Problem Solving: troubleshoot issues quickly with a customer-first mindset.
• Administrative Duties: assist with special projects and reporting.

Skills

Professionalism

Communication

Attention to Detail

Team Player

Technical Skills

Flexibility

Physical Fitness

Education & Experience preferred

Education

Degree in Sports Management / Hospitality / Business

Tools

Archtics

CRM Platforms

Microsoft Office Suite

Job description

About AMB Sports and Entertainment

AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL’s Atlanta Drive Golf Club, WTGL Atlanta, and NWSL Atlanta 2028.

The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands-on experience in managing the premium seating experience for NFL, MLS, and other high-profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first-class service through relationship building, proactive communication, and exceptional event-day execution. Reporting to the Manager, Premium Services, you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast-paced environment. This is a seasonal, in-person role based at Mercedes-Benz Stadium in downtown Atlanta, starting October 2026 and ending August 2027.

Key Responsibilities

• Premium Member Engagement: Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in-person interactions. Serve as a trusted resource for members, ensuring their needs are met promptly and professionally.


• Customer Service Excellence: Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management. Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint.


• Operational & Event Day Support: Assist Premium Services Managers & Executives with event-day operations, including suite inspections, dark day suite use, and special service projects. Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively. Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance.


• Problem Solving: Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick-response approach. Escalate complex issues to management when necessary while maintaining a customer-first mindset.


• Administrative Duties: Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team.

Expectations & Qualifications

• Professionalism: Always maintain a polished and professional demeanor, representing the Premium Services brand.


• Communication Skills: Strong verbal and written communication skills with the ability to interact confidently with high-profile clients.


• Attention to Detail: Ability to manage multiple tasks while ensuring accuracy and quality in all work.


• Team Player: Collaborate effectively with internal teams and contribute to a positive work environment.


• Technical Skills: Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required.


• Flexibility: Must be available to work Monday - Friday during regular business hours (typically 9am - 5pm). Work hours will vary based on the event schedule and will require some evenings, weekends and holidays as needed.


• Physical Requirements: Ability to handle, move, or lift objects up to 50 lbs., either frequently or occasionally.


• Education & Experience: A degree in Sports Management, Hospitality, Business, or related field is preferred. Previous experience in customer service, hospitality, or event operations is a plus.

About AMB Sports & Entertainment

AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West, TGL’s Atlanta Drive Golf Club, WTGL Atlanta, and NWSL Atlanta 2028.

About Atlanta Falcons

The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.

About Atlanta United

Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season ticket sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.

About Atlanta Drive GC

Atlanta Drive GC became one of the six founding members of TGL in August of 2023 and will participate in the inaugural season of TGL beginning in January of 2024. Atlanta Drive GC is owned by businessman and philanthropist Arthur M. Blank and is part of AMB Sports and Entertainment (AMBSE), which is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive Golf Club, and PGA TOUR Superstore.

About Mercedes-Benz Stadium

Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter.

About the Home Depot Backyard

The Home Depot Backyard, Atlanta’s BestBackyard, is an 11-acre multi-use greenspace in the heart of downtown, adjacent to Mercedes-Benz Stadium, that is full of unique opportunities for the local community and visitors alike. Serving the Atlanta community since 2018, the Home Depot Backyard provides a broad spectrum of programming for all audiences and has hosted a wide array of community events while also serving as the premier parking and tailgating destination for the Atlanta Falcons (NFL), Atlanta United (MLS), and other stadium events. The Home Depot Backyard focuses on three key pillars - Arts and Culture, Health and Wellness, and Inspired Learning - through offering a variety of activities from daily fitness classes to one-of-a-kind events focused on uplifting the community. To learn more about The Home Depot Backyard, visit thehomedepotbackyard.com or follow us at @thdbackyard on Facebook, Instagram, Twitter, and Tik Tok.

About NWSL Atlanta 2028

NWSL Atlanta 2028 is Atlanta’s new expansion franchise in the National Women’s Soccer League, which will begin play in 2028. NWSL Atlanta 2028 is owned by Arthur M. Blank, owner and chairman, Blank Family of Businesses, and is part of AMB Sports and Entertainment (AMBSE) comprised of the National Football League’s Atlanta Falcons, Mercedes-Benz Stadium, Major League Soccer’s Atlanta United FC, Atlanta Drive GC of TGL, WTGL Atlanta and PGA TOUR Superstore.