Premium Services Manager - Sutter Health Park

Legends; West Sacramento (CA); On-site; USD 69,000; Full time

Job summary

An established industry player in sports and entertainment is seeking a Premium Services Manager to oversee VIP operations, including Clubs and Suites. This role demands a dynamic leader with extensive experience in hospitality management, financial acumen, and a commitment to exceptional customer service. You will manage all aspects of premium services, ensuring operational excellence and profitability. Join a team dedicated to transforming live entertainment and creating unforgettable experiences for guests. If you're passionate about hospitality and ready to take on a leadership role, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

401k Plan

Qualifications

• 5+ years managing premium and VIP operations in hospitality.
• Bachelor's degree with management experience in foodservice industry.

Responsibilities

• Manage day-to-day premium services operations effectively.
• Ensure quality service and maintain positive customer relations.
• Develop annual operating budget and oversee financial reporting.

Skills

Leadership

Customer Service

Financial Management

Communication Skills

Multi-tasking

Education

Bachelor's Degree in Management or related field

Tools

P&L Statements

Inventory Management Systems

Job description

POSITION: Premium Services Manager
DEPARTMENT: Hospitality - Food & Beverage
REPORTS TO: General Manager
FLSA STATUS: FT - Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Manager of Premium Services will report to the Director of Operations and is responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations including Clubs, Suites, In-Seat Service, Catering, and all other pertinent areas of premium services.

ESSENTIAL FUNCTIONS

• Manage all facets of the premium food and beverage operations to achieve operational budgets, manage monthly P&L statements and ensure that all financial reporting is accurate.
• Demonstrated experience managing the operations of multiple VIP clubs and hospitality spaces including coordination with the Executive Chef and culinary team on menu construction and production, labor, guest service training and presentation within set budget parameters.
• Provide leadership, coaching and mentorship to a staff responsible for executing the premium business plan.
• Achieved planned costs in labor and COGS and work within budgeted guidelines.
• Develop annual operating budget and quarterly reviews vs plan.
• Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices.
• Oversee monthly inventory for premium services operations.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials.
• Ensuring proper operational condition of all food service equipment.
• Work closely with sub-contractors to ensure all operational needs are met and terms of contract are followed.
• Develop new concepts that best serve the desires of our guest and incorporates industry trends and technology.
• Recruit, interview, hire, training and further the abilities of all event service staff.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 5 years or experience successfully managing premium and VIP operations which may include Clubs, Suites, Restaurants, etc.
• Bachelor’s degree with a minimum of 5-7 years of management experience in the contract foodservice industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Must have basic financial knowledge of the food and beverage business and solid decision-making skills in order to make sound business decisions.
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of Legends and LAFC management.
• Must be available to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures is preferred.

COMPENSATION

Competitive salary, of $68,640 commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site - Sutter Health Park

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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