Premium Service Manager, FT (Toledo Mud Hens)

AVI Foodsystems, Inc; Toledo (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

AVI Foodsystems is seeking a Premium Service Manager for the Toledo Mud Hens. This leadership role involves ensuring superior customer service, managing operational goals, and overseeing premium service offerings at events. The ideal candidate will have strong management experience and excellent communication skills, along with a passion for high-quality service in a dynamic environment.

Benefits

Competitive compensation

Health, dental, vision, and life insurance

401(k) with generous company match

Paid vacations and holidays

Immense training and growth opportunities

Qualifications

• At least 2 years of previous management experience.
• Excellent customer service and communication skills.
• Working knowledge of Microsoft Office: Word, Excel, PowerPoint.

Responsibilities

• Provide leadership to team members and ensure customer service standards.
• Oversee ordering and inventory for premium services.
• Schedule and train beverage team and suite attendants.

Skills

Customer Service

Communication

Leadership

Education

ServSafe Certification

Tools

Microsoft Office

POS Systems

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of an Premium Service Manager at Toledo Mud Hens in Toledo, OH.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities:

• Provide leadership to the team members so that each team member consistently meets our standards of superior customer service, quality and cleanliness
• Ensure the profitability of the business by operating within established guidelines and requirements for sales growth, food cost, labor, and all other controllable costs
• Participate in team member meetings and training programs; provide coaching to team members as needed
• Ensure compliance with proper sanitation and safety standards
• Interact professionally and effectively with all levels of individuals, ranging from client contacts and company executives, to hourly team members
• Provide prompt, accurate and professional responses, guidance and information to clients and company management as needed or requested
• Weekly work schedule is event-based, requiring many evenings and weekends
• Oversee ordering and inventory for premium services/catering operations, including but not limited to beverages and dry stock
• Maintain existing programs and develop new standard operating plans to ensure the highest quality of food and beverage service
• Quickly respond, resolve and proactively anticipate customer challenges, complaints, requests and inquiries from all guests and clients
• Scheduling and training of beverage team
• Responsibilities for accurate filling and setting of beverages in suites and bars for catering
• Responsibilities for delegation of suite attendants, ensuring proper and accurate suite setup, execution and teardown
• Assists suite attendants with game day guest relations
• Scheduling and training of suite attendants
• Perform all other related duties, tasks and responsibilities as required

• At least 2 years of previous management experience
• ServSafe certification preferred
• Excellent customer service and communication skills (both written and verbal)
• Working knowledge of Microsoft Office: Word, Excel and PowerPoint
• Experience with cash handling procedures and reconciliation of cash banks and reports
• Knowledge of POS systems preferred

Benefits:

AVI is proud of its team members and appreciates the hard work, loyalty and committed service they provide every day, which is why we offer the following:

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing.
EOE