Premium Seating & Experiences Supervisor - Boeing Center

Boeing Center; San Antonio (TX); On-site; USD 60,000 - 80,000; Part time

Job description

Premium Seating & Experiences Supervisor - Boeing Center

Title: Premium Seating & Experiences Supervisor

• POSITION: Premium Seating & Experiences Supervisor
• DEPARTMENT: Sales & Marketing
• REPORTS TO: Premium Seating & Experiences Manager
• FLSA STATUS: Part-time Hourly, Non-Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Premium Seating & Experiences Supervisor with ASM Global/Boeing Center at Tech Port. The PSE Supervisor will provide premium professional client food and beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, VIP Host staff, and related personnel to assure all event needs are fulfilled.

We’re looking for someone who is:

Passionate and motivated. Driven, with an entrepreneurial spirit. A team leader who is resourceful, innovative, forward-thinking, and committed. Passionate about music, nightlife hospitality, and providing an excellent, memorable, and overall premium experience for all guests.

Responsibilities:

• Supervise VIP Host Staff to help manage the expectations of the Frost Club Guests and Members.
• Training VIP Hosts; planning, assigning, and directing work and schedule approvals.
• Work with Premium Seating & Experience Manager and GM on disciplinary and performance issues.
• Manage inventory and create the VIP Host team’s nightly, weekly, monthly sales goals.
• Build relationships and data with the Frost Club Members and Club Guests.
• Ensure compliance with All Workplace Standards.
• Maintain constant communication with staff and guests to ensure that they receive highly personalized service.
• Floor Management, proper setup for various client requests and special occasions such as birthdays, holidays, anniversaries, etc.

Qualifications:

• Excellent communication and interpersonal skills.
• Well-spoken and personable.
• Ability to problem solve, multitask, and is well organized.
• Charismatic and a people person. Fearless and excited to lead a team.
• Ability to take charge, think outside the box and come up with creative solutions.
• Articulate vocabulary with the ability to adapt and socialize with a diverse audience.
• Ability to anticipate guests’ needs.

Minimum Qualifications

WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends).

ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry; POS systems, band booking procedures; retail operations; box office operations; promotions.

SPECIAL REQUIREMENTS: High School diploma required, College preferred or equivalent; 2-3 years experience in an up-scale service environment. Experience in a live music club or nightlife industry with high level customer service is a plus.

AVAILABILITY: Must maintain availability to work and supervise All Ticketed Events.

Working Conditions

• May be required to work additional hours as dictated by the workload and staffing.
• Must be willing to work evenings, weekends, and holidays.

Physical Demands

• Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

TO APPLY: Click here to apply

Danielle Hrubetz
TechPort Center and Arena
3331 General Hudnell
San Antonio, Texas 78226

Applicants that need reasonable accommodations to complete the application process may contact 210-906-3754.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.