Premium Seating Concierge | Part-Time | Donald L Tucker Civic Center

Oak View Group; Tallahassee (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player seeks enthusiastic individuals to join their Premium Seating Concierge Staff Team. This role is vital in creating a memorable guest experience at a premier venue, ensuring patrons feel welcomed and informed. Responsibilities include greeting guests, scanning tickets, and assisting with directions, all while maintaining a positive atmosphere. If you love working with people and thrive in a dynamic environment, this opportunity offers a chance to be part of exciting live events and contribute to a world-class experience for all attendees. Join a diverse team dedicated to excellence in hospitality and service.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Experience in hospitality or entertainment is preferred.
• Ability to stand for long periods and maintain a positive attitude.

Responsibilities

• Welcome patrons and assist with ticket scanning at the VIP Entrance.
• Monitor the lobby for safety and assist guests with directions.

Skills

Customer Service

Hospitality Experience

Problem Solving

Attention to Detail

Education

High School Diploma

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a member of the Premium Seating Concierge Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will be a main point of contact at the VIP Entrance with the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to greeting patrons, ticket scanning, and directing traffic. As a frontline representative of the Donald L. Tucker Civic Center, you will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to provide a positive and efficient check-in experience.

This role will pay an hourly wage of $12.50 to $13.75.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. The arena is home to Florida State Men’s and Women’s basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena also is frequently used for trade shows, large catered functions, receptions, religious services, and classes. You can learn more about our venue at tuckerciviccenter.com.

Responsibilities

1. Prepare the VIP lobby for use; this could include but not limited to wiping down countertops, looking for potential hazards, reporting any issues to a supervisor.
2. When gates open, welcome patrons with a great smile and helpful attitude.
3. Scan event tickets ensuring that the proper ticket is being used to gain entry.
4. Assist patrons in locating their suite or club.
5. Be alert and proactive to potential hazards and report incidents when they occur.
6. Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
7. Respond to all guest concerns/complaints promptly and in a professional manner.
8. Assist guests to help accommodate their ADA accessible needs.
9. Enforce all building policies and procedures to ensure a safe environment for all guests.
10. Manage the foot traffic flow within the lobby.
11. Be knowledgeable about arena emergency evacuation plan to safely assist guests during the unlikely event of an emergency.

Qualifications

1. Experience in a hospitality or entertainment environment is preferred.
2. You must have a customer service first mentality and love working with and helping people.
3. Ability to stand for long periods of time.
4. You must be able to maintain a POSITIVE attitude while handling difficult situations.
5. Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.