Premium Elite Senior (Team Lead)

Bank of America; South Dakota; On-site; USD 91,000 - 101,000; Full time

Job summary

Bank of America is seeking a Premium Elite Senior Team Lead to support the Team Manager in overseeing a team of Premium Elite Relationship Managers, delivering exceptional client experiences and meeting performance goals in asset consolidation and client growth.

The role requires deep trading knowledge (options, fixed income, margin), Series 7 & 66, strong leadership, risk management, and the ability to coordinate across enterprise lines. 40-hour week, first shift, in-office with location mix.

Qualifications

• Experience with advanced trading strategies, options, fixed income, and margin required.
• Series 7 & 66 required; Series 9 & 10 preferred; if not held, must be obtained within 120 days of start date.
• Strong decision making, risk management, and client experience focus.

Responsibilities

• Oversees day-to-day operations to foster service excellence to customers.
• Translates goals into employee metrics and goals, evaluates progress and provides feedback.
• Supports a client or employee in achieving a personal or professional goal by providing training and guidance.
• Motivates others to be creative, to overcome challenges and resolve conflict to deliver improved outcomes.
• Builds upon employees’ existing skills and experiences while identifying new skills and opportunities to help achieve goals.

Skills

Trading knowledge

Risk management

Analytical skills

Interpersonal skills

Team leadership

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for activities related to a service or sales environment. Key responsibilities include coaching to provide optimal client experience, performance, and ensure proper call management in relation to the contact center strategy. Job expectations include ability to demonstrate judgement and discretion during independent decision making, conduct ongoing training as needed, molding the behavior and professionalism of all team members, and promote work unity improvements to current workflow processes

Premium Elite Senior (Team Lead) assists the Team Manager in overseeing the management of a team of Premium Elite Relationship Managers to deliver on client experience delivery, performance goals, such as driving asset consolidation and retention and expanding the breadth and depth of client relationship through product penetration, where appropriate.

• Be the first point of contact for client escalations, work with partners to ensure expeditious and thorough research and resolution and follow-up as needed with clients
• Handle various administrative and process management responsibilities such as schedule management, segment reporting, campaign completion
• Provide immediate coaching for client experience improvement; listen to and grade Quality Assurance calls
• Execute a disciplined approach to all business development strategies and goals to achieve business growth, while focusing on the client experience
• Requires in-depth knowledge of trading mechanics, fixed income, options, margin and margin regulations
• Deliver efficient and responsive resolution for various client situations, owning the management of the case, researching the issue and communicating the solution to the client when appropriate
• Exhibit critical thinking / problem solving skills to immediately address escalated client issues notice to deliver a best in class customer experience
• Develop an expert knowledge of internal policies, procedures and processes to ensure the most flawless and seamless execution of the most complex trading strategies
• Review activities of team to improve performance execution while managing risk and minimizing exposure
• Ability to work seamlessly across all Enterprise business lines including GWIM, US Trust, Preferred Banking, as well as internal partners within Merrill Edge to deliver a world-class relationship model and improve processes

Responsibilities

• Oversees day-to-day operations and processes to foster an environment that promotes service excellence to customers
• Translates the organization’s goals and strategies into employee metrics and goals, evaluate progress and provide feedback or intervention as needed to recognize, encourage, and improve individual performance
• Supports a client or employee in achieving a specific personal or professional goal by providing training, feedback, and guidance
• Motivates others (live or virtually) to be creative, to overcome challenges and resolve conflict to deliver improved outcomes
• Builds upon employees’ existing skills and experiences while identifying new skills and opportunities to help achieve individual and organizational goals

Required Qualifications

• Experience with advanced trading strategies, options, fixed income, and margin required
• Series 7 & 66 required
• Series 9 & 10 preferred; if not currently held MUST be obtained within 120 days of start date
• Confident and engaging presence
• Sound decision making skills with ability to manage risk and overall client experience
• Strong analytical and organizational skills
• Strong interpersonal skills and the ability to work in a team environment
• Ability to handle multiple tasks in a dynamic environment

Desired Qualifications

Minimum two years of investment, trading and brokerage experience

Knowledge of the Enterprise platforms (US Trust, BAC, Advisory)

Skills

• Customer Experience Improvement
• Leadership Development
• Sales Performance Management
• Strategic Thinking
• Talent Development
• Account Management
• Client Experience Branding
• Executive Presence
• Relationship Building
• Sales Strategy
• Decision Making
• Drives Engagement
• Performance Management
• Recruiting
• Workforce Planning

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay range

$91,100.00 - $100,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.