Premium Concessions Manager | Full-Time | Macon Centreplex

Oak View Group; Macon (GA); On-site; USD 66,000 - 68,000; Full time

Job summary

Oak View Group seeks a Premium Concessions Manager to lead all premium food and beverage operations at the Macon Centreplex. You will oversee clubs, lounges, suites, bars, and specialty locations, directing a team of supervisors and hourly staff to deliver outstanding service and maximize profitability.

The role requires organizational excellence, hands-on leadership, and a capacity to manage multiple events.

Qualifications

• Bachelor's degree preferred in Hospitality Management, Business Administration, or related field.
• 3-5 years in a leadership role within premium hospitality, concessions, clubs, suites, or luxury F&B operations preferred.
• Proficiency with Microsoft Office and POS/inventory management systems.
• Ability to work flexible hours, including evenings, weekends, and holidays based on events.
• Excellent written and oral communications skills required.
• Must be proficient in Microsoft Office, Photoshop, and have a web-related background.
• ServSafe Food Handler certification or other State Food Safety Card preferred.

Responsibilities

• Oversee all premium concessions operations across the venue including clubs, suites, lounges, bars, portable bars, and specialty concession locations.
• Manage day-to-day event operations, ensuring premium locations are staffed, stocked, and prepared for service.
• Recruit, interview, train, coach, and develop supervisors and hourly team members.
• Create and implement training programs focused on guest service excellence, food safety, beverage standards, and procedures.
• Develop staffing plans and labor strategies to meet fluctuating demands while controlling labor costs.
• Partner with culinary, warehouse, purchasing, and operations teams to ensure seamless event execution.

Skills

Leadership

Communication skills

MS Office

POS/inventory systems

Event operations

Education

Bachelor's degree in Hospitality Management or related

Tools

Photoshop

Job description

Overview

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Premium Concessions Manager is responsible for managing the execution of premium concessions operations within the Macon Centreplex. This role oversees all premium food and beverage concessions, including premium clubs, lounges, suites, bars, portable locations, and specialty service areas, ensuring exceptional guest experiences while maximizing operational efficiency and profitability. The Premium Concessions Manager will lead a team of supervisors and hourly staff across the venue, maintaining high standards of service and food quality. This position requires a highly organized, hands-on leader who thrives in a fast-paced environment and can effectively manage multiple events and venues simultaneously.

This role will pay a yearly salary range of $66,000 - $68,000.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

About The Venue

The Macon Centreplex is comprised of the Macon Coliseum and Macon City Auditorium and Atrium Health Amphitheater. The Macon Coliseum is home to the tenant hockey team, the Macon Mayhem, and seats 9,000 patrons. Family shows, concerts, trade shows, GHSA, among others, are frequent entertainment at the venue. The Macon City Auditorium opened in 1925 and has hosted iconic acts like Otis Redding, The Allman Brothers, and Little Richard. The venue hosts concerts, weddings, private galas, and comedy shows, among other events, in its 2,500-seat space. The 10,000-capacity Atrium Health Amphitheater opened in Spring of 2024 with concerts, comedy shows, graduations, and community events.

Responsibilities

• Oversee all premium concessions operations across the operation, including clubs, suites, lounges, bars, portable bars, and specialty concession locations.
• Manage day-to-day event operations, ensuring all premium locations are properly staffed, stocked, and prepared for service.
• Recruit, interview, train, coach, and develop supervisors and hourly team members to ensure a high-performing workforce.
• Create and implement training programs focused on guest service excellence, food safety, beverage standards, and operational procedures.
• Develop staffing plans and labor strategies to meet fluctuating business demands while controlling labor costs.
• Partner with culinary, warehouse, purchasing, and operations teams to ensure seamless event execution and product availability.
• Oversee inventory management, including ordering, receiving, transfers, monthly counts, and variance analysis.
• Monitor food and beverage costs, labor percentages, and operational expenses to achieve departmental financial goals.
• Ensure compliance with all local, state, and company regulations regarding food safety, sanitation, alcohol service, and workplace safety.
• Conduct regular inspections of all premium locations to ensure cleanliness, presentation, and operational readiness.
• Assist with menu planning, specialty events, VIP experiences, and premium hospitality initiatives.
• Investigate and resolve guest concerns promptly and professionally.
• Prepare operational reports, labor summaries, inventory reports, and other departmental metrics as requested.
• Participate in budgeting and forecasting for premium concessions operations.
• Collaborate with venue leadership to support special projects and strategic initiatives.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• 3-5 years in a leadership role within premium hospitality, concessions, clubs, suites, or luxury food and beverage operations positions preferred.
• Proficiency with Microsoft Office and point-of-sale/inventory management systems.
• Ability to work flexible hours, including evenings, weekends, and holidays based on event schedules.
• Excellent written and oral communications skills required.
• Must be proficient in Microsoft Office, Photoshop, and have web-related background.
• Possess a ServSafe Food Handler certification or other State Food Safety Card preferred.

Equal Opportunity

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.