Premium Audit Processor

buildersmutual; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus program

Comprehensive benefits

PTO + holidays

37.5 hour week

Professional development

Volunteer time off

Employee recognition

Job summary

Builders Mutual in Raleigh, NC is seeking a Premium Audit Processor to support the Premium Audit team. The role focuses on processing, reviewing, and distributing audit-related information, handling mail, online, and in-system data, and ensuring a positive customer experience.

This hybrid position requires 1–3 years of office, insurance, or audit support experience, with strong communication, organization, and attention to detail. A high school diploma is required and collaboration is valued.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in an office, insurance, audit support, or processing environment.
• Proficient in verbal and written communication.
• Strong organizational and problem-solving skills.
• Customer service orientation and confidentiality awareness.

Responsibilities

• Review and organize premium audit documentation from insureds, agents, auditors, vendors, and internal teams.
• Assist Premium Audit Reviewers with workflow activities and routing materials for review.
• Enter and update audit information in policy administration and premium audit systems.
• Ensure completeness and accuracy of audit submissions and escalate questions as needed.
• Process mail, online, and physical audit information in line with procedures.
• Prepare and distribute audit forms, reports, and file documentation.
• Support reporting needs and respond to routine audit status inquiries.

Job description

Description

At Builders Mutual, we believe in the power of teamwork to get the job done right. Every day our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in teamwork, inclusion, expertise, and community, we work together to serve better, achieve more, and build lasting impact.

The OPPORTUNITY

The BMIC Premium Audit Processor is responsible for providing administrative and operational support to the Premium Audit team, with a focus on assisting Premium Audit Reviewers in the processing, review, documentation, and distribution of audit-related information. This role supports the timely and accurate handling of physical, virtual, mail, and online audits by maintaining audit documentation, processing information within applicable systems, communicating with internal and external customers, and helping ensure a positive customer experience throughout the premium audit process.

The success of our company is rooted in teamwork, the way we care about the people we work with and serve. This hybrid role will work in our Raleigh office a minimum of two days with the flexibility of working from home three days a week.

Your WORK as a Premium Audit Processor will make a difference as you:

• Reviews and organizes premium audit documentation received from insureds, agents, auditors, vendors, and internal departments.
• Assists Premium Audit Reviewers with audit workflow activities, including preparing files, gathering missing information, and routing audit materials for review.
• Enters, updates, and maintains audit information in applicable policy administration and premium audit systems.
• Reviews audit submissions for completeness and accuracy of required documentation, escalating questions or discrepancies to Premium Audit Reviewers or management as appropriate.
• Assists with processing mail, online, voluntary, and physical audit information in accordance with established premium audit procedures.
• Prepares, compiles, and distributes audit correspondence, forms, reports, and file documentation as needed.
• Maintains an understanding of premium audit workflow and systems to identify processing errors and notify appropriate personnel for resolution.
• Responds to routine customer service inquiries related to audit status, documentation requests, and general premium audit processes.
• Maintains accurate records and supports reporting needs for the Premium Audit department.
• Works collaboratively with Premium Audit Reviewers, field audit staff, underwriting, agents, and other internal departments to support audit processing needs.

Skills to get the JOB done RIGHT:

• High School Diploma and 1-3 years of work experience in an office, insurance, audit support, or processing environment, or an equivalent combination of education and experience.
• Proficient verbal and written communication, organizational, interpersonal, and problem-solving skills.
• Proficient in the use and knowledge of MS Office software.
• Ability to perform basic mathematics and review documentation for completeness, accuracy, and consistency.
• Excellent customer service skills and ability to communicate professionally with internal and external customers.
• Ability to prioritize tasks, manage multiple deadlines, and respond quickly to changing priorities.
• Ability to handle sensitive and confidential information.

Your Employee Experience at Builders Mutual

At Builders Mutual, we’re intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don’t just happen — they’re built with intention. You’ll also be part of a team where people show up authentically, support one another, and take pride in what we’re building together.

We support you with:

• Competitive compensation and a performance bonus program
• Comprehensive benefits that support your wellbeing today and your future tomorrow
• 19 days of PTO to start, plus your birthday off and 11 additional paid holidays
• 37.5 hour work week
• Professional development through Builders University
• Everyday Wins recognition with swag and extra time off
• 8 paid Volunteer Time Off (VTO) hours to give back

LIFE at Builders Mutual

• Collaboration | You are part of a team working together to reach a common goal.
• Empowerment | You will feel trusted, valued, and given the resources to be successful.
• Flexibility | You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.
• Impact | You will positively influence our business, customers, and industry.
• Sense of pride | You will tell others how much you enjoy working at Builders Mutual.