Premier Support Services Engineer (1042) - Department of Technology

ZipRecruiter; San Francisco (CA); Hybrid; USD 135,000 - 172,000; Full time

Job summary

Join a dynamic IT team in San Francisco, where your expertise will shape the future of technology for the city. As a Premier Support Services Engineer, you'll provide enterprise-class services, manage Microsoft Office 365 and Azure, and collaborate with various departments to enhance city operations. This role offers a unique opportunity to make a significant impact while enjoying a diverse work environment and career growth opportunities. If you're passionate about technology and public service, this is the perfect chance to contribute to a vibrant community.

Benefits

Competitive pay

Career growth opportunities

Work from home one day a week

Diverse work environment

Qualifications

• 1+ years of experience managing enterprise network components.
• Experience with Office 365, Azure, and Active Directory services.

Responsibilities

• Support the City’s Microsoft Azure and Office 365 tenant.
• Develop and deploy processes for system maintenance.
• Provide ongoing client support for various services.

Skills

Microsoft Office 365

Azure

Active Directory

PowerShell

ITIL certification

Education

Associate degree in Computer Science

Equivalent coursework in relevant fields

Tools

ServiceNow

Project Online

Microsoft Planner

Job description

Job Description

Company Description

IMPORTANT: Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire:

Premier Support Services Engineer (1042) Supplemental Questionnaire

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is seeking passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more. With a $140M+ annual budget and a team of 300+ experts, DT leads in digital transformation across core areas such as:

• IT Project Management Office
• Enterprise Application Services
• Cloud Center of Excellence
• IT Operations and Support including the Service Desk and NOC
• City Infrastructure including the Network, Telecom, and Data Centers
• Office of Cybersecurity including Cyber Defense, Management, and Disaster Recovery
• Public Safety Systems and Municipal Broadband Fiber
• SFGovTV Broadcasting Services
• IT Finance and Administration Services
• Emerging Technologies

Why Join Us? At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF include:

• Competitive pay, benefits, and retirement options
• Career growth opportunities through training, internal mobility, and subsidized education
• Diverse work environment in a vibrant city
• Work from home one day a week, with the remaining four days in our San Francisco office, promoting collaboration and work-life balance

Join the team shaping the future of technology in San Francisco. Apply today to be part of a dynamic, innovative, and mission-driven IT team!

Position Description:

The Premier Support team provides enterprise-class services to San Francisco City departments. We are a service-oriented, dynamic group of 8 members focused on partnering with clients to support their missions. Our services include Microsoft Office 365, Azure, and other communication tools.

We seek an experienced systems administrator with a strong background managing Microsoft Office 365 services, including Exchange, SharePoint, OneDrive, Teams, Power Platform, Intune, and Azure Active Directory. Prior experience with Active Directory, Office 365, and Azure is required. Additional responsibilities include supporting other centralized enterprise platforms for all client departments.

Essential Duties:

• Support the City’s Microsoft Azure and Office 365 tenant
• Develop and deploy processes, tools, and scripts for system maintenance and administration
• Provide ongoing client support for various services
• Collaborate with vendors to support services and resolve issues
• Onboard departments to enterprise applications and services
• Provide training for end-users and IT administrators
• Provide 24-hour on-call support for mission-critical systems and networks

Job Type:

This is a Permanent Exempt Full-Time position, excluded from the civil service examination process, serving at the discretion of the appointment officer. The position is expected to last 36 months and does not lead to permanent civil service employment.

Nature of Work:

The incumbent must be willing to work a 40-hour week, with possible travel within San Francisco. This position does not support fully remote work but may allow a hybrid schedule with supervisor approval, requiring at least two days in the office every two weeks.

Work Location:

Primarily at the Department of Technology, 1 S Van Ness Ave, San Francisco, CA 94103. Occasional work at other city sites may be required.

Relocation within California is a condition of employment, if offered.

Qualifications:

Education: An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited institution, or equivalent coursework (minimum 60 semester or 90 quarter credits, with at least 20 semester or 30 quarter credits in relevant fields).

Experience: At least one year of experience analyzing, installing, configuring, or maintaining enterprise network components.

Substitution: Additional experience may substitute for the degree on a year-for-year basis (up to 2 years). Completion of the 1010 Information Systems Trainee Program may also substitute for the degree.

Desired Qualifications:

• Experience managing Office 365, Azure, and Active Directory services
• ITIL certification, Adobe, ServiceNow, PowerShell, project management tools (e.g., Project Online, Microsoft Planner) are desirable

Applicants must meet minimum qualifications by the final filing date.

One year of full-time employment equals 2,000 hours. Overtime hours are not included in this calculation.

Additional Information:

Includes details about the hiring process, benefits, equal opportunity employment, and other relevant policies.

Compensation: $135,954 - $171,002 annually / $65.36 - $82.21 hourly

How to Apply:

• Apply immediately; recruitment may close before May 9, 2025, at 11:59 PM.
• Include a resume with your application, uploaded via the