Premier Support Manager

PTC; Myrtle Point (OR); Remote; USD 80,000 - 90,000; Full time

Job summary

A leading software development company is looking for a skilled Technical Account Manager to manage customer relationships and provide optimal technical support. The ideal candidate has over 7 years of experience in customer-facing roles and strong organizational and communication skills. This position offers remote work flexibility in CST or PST time zones and a comprehensive benefits package, including a competitive salary and discretionary bonuses.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid Time Off

Tuition Reimbursement

401K

Opportunity to participate in employee stock grant programs or purchase company stock at a discount

Discretionary bonuses

Qualifications

• Ability to work remotely in CST or PST time zones.
• 7+ years of customer-facing experience in roles such as Technical Account Manager or Project Manager.
• 7+ years of experience implementing, administering, or supporting enterprise software applications.
• Strong organizational, communication, and presentation skills.

Responsibilities

• Manage and interface with a portfolio of assigned customers to provide optimal technical support.
• Coordinate technical interactions between Support, Engineering, and Product for a unified customer experience.
• Develop relationships with key business and technical stakeholders across assigned accounts.
• Conduct regular case and metric review meetings while communicating customer issue statuses internally.
• Act as the Voice of Customer to internal departments and manage escalated customer issues through to resolution.

Education

Bachelor's degree in an IT-related field or equivalent work experience

Tools

Salesforce Administrator 201 certification

Salesforce Advanced Administrator 211 certification

ServiceMax product experience

Job description

Overview

Employer Industry: Software Development

Why consider this job opportunity

• Salary range between $80,000 - $90,000
• Eligibility for discretionary bonuses
• Opportunity to participate in employee stock grant programs or purchase company stock at a discount
• Comprehensive benefits package including medical, dental, and vision insurance, Paid Time Off, Tuition Reimbursement, and 401K
• Inclusive work environment that values diverse ideas and perspectives
• Work remotely in CST or PST time zones with a global team

Responsibilities

• Manage and interface with a portfolio of assigned customers to provide optimal technical support
• Coordinate technical interactions between Support, Engineering, and Product for a unified customer experience
• Develop relationships with key business and technical stakeholders across assigned accounts
• Conduct regular case and metric review meetings while communicating customer issue statuses internally
• Act as the Voice of Customer to internal departments and manage escalated customer issues through to resolution

Qualifications

• Ability to work remotely in CST or PST time zones
• 7+ years of customer-facing experience in roles such as Technical Account Manager or Project Manager
• 7+ years of experience implementing, administering, or supporting enterprise software applications
• Strong organizational, communication, and presentation skills
• Bachelor's degree in an IT-related field or equivalent work experience

Preferred Qualifications

• Salesforce Administrator 201 and Salesforce Advanced Administrator 211 certifications
• ServiceMax product experience, including SVMX101 and 201 certifications
• 3+ years of Project Management experience
• Familiarity with technologies supporting SaaS applications, such as XML, Web Services, and JavaScript

#SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

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