Premier Client Specialist

bmo; Rockford (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

BMO Financial Group in Rockford, IL, seeks a trusted advisor to uncover financial needs and provide holistic banking and investment solutions. You will build relationships with clients and collaborate with partners to deliver a superior customer experience and drive new client acquisition.

The role emphasizes growing assets under management, expanding investment penetration, and guiding clients to digital platforms while complying with regulatory policies.

Qualifications

• Typically, 3+ years of relevant experience; post-secondary degree in related field preferred, not required.
• Proven experience in financial services with knowledge of banking products, pricing, and profitability.
• SIE Exam and State Life/Health insurance licenses.
• Licenses required within 120 days of role start date.

Responsibilities

• Uncover financial needs and provide holistic banking and investment solutions.
• Acquire new clients and grow assets under management (AUM).
• Promote digital platforms and adoption of digital features.
• Collaborate with Financial Advisor, COIs, and community partners to build relationships.
• Ensure regulatory compliance and sound credit and risk practices.

Skills

Client relationship building

Financial planning

Consultative selling

Regulatory compliance

Education

Post-secondary degree (preferred)

Tools

SIE license

State Life and Health insurance licenses

Series 6/63/65 or Series 7/66

Job description

Application Deadline:
11/07/2026

Address:
2400 N Richmond Road

Job Family Group:
Retail Banking Sales & Service

Acts as the primary client contact to uncover financial needs and provide holistic banking and investment solutions in compliance with regulatory and compliance policies. Works collaboratively in the market with BMO partners, COIs, and the community to build relationships and deliver the desired customer experience, with a focus on new client acquisition, growing overall AUM (e.g. deposits and investments), and increasing investment penetration within portfolio.

Takes a consultative approach to relationship building and uncovering financial opportunities while developing recommendations by taking a financial planning approached. Provides financial advice, guidance, and solutions through a defined banking and investment solution set (e.g. simplified advisory accounts, annuities, mutual funds, 529s, and life insurance). Collaborates with Financial Advisor, as appropriate, for clients with more complex financial needs. Proactively works with assigned customer portfolio to uncover needs, provide solutions, and identify additional sales opportunities. Makes recommendations on products, pricing, and services; connects customer with experts based on financial decisions. Achieves results and meets sales targets by acquiring new assets from existing client portfolio and new client acquisition. Introduces and guides clients to use digital platforms and promotes adoption of digital features. Develops, maintains and executes a business plan, including sales strategies, to achieve sales objectives. Identifies short and long-term value creation opportunities for target customer segments. Actively participates in the community to identify prospects through relationship building efforts and identify centres of influence (e.g. law and accounting firms) and two-way referral relationships. Coordinates outreach efforts for seminars, campaigns, or client events. Cultivates strategic relationships with key client stakeholders to become a trusted advisor and influence long-term financial decisions. Sources new revenue and investments through client acquisition and deepening existing relationships. Delivers consistent client service using established playbook and guidelines. Supports client onboarding, documentation, and service delivery. Escalates complex or unresolved client situations and complaints. Develops solid product knowledge and financial expertise for an assigned portfolio of products. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders. Monitors sales and service performance against plan to identify gaps and implements action plans that close performance gaps and resolve issues. Provides individual and group training in order to mentor and coach branch personnel to enhance their knowledge and skills around the mass affluent client. Reviews credit applications to ensure sound credit granting principles; recommends remedies to maintain acceptable asset and credit quality. Follows security and safeguarding procedures and applies due diligence in accordance with Bank's policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation. Maintains the confidentiality of customer and Bank information in compliance with Bank policies and procedures. Executes work to deliver timely, accurate, and efficient service. Executes quality customer review meetings for retention and relationship expansion purposes. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• Typically, 3+ years of relevant experience; post-secondary degree in related field of study preferred, not required.
• Proven experience in a financial services organization demonstrating knowledge of banking products, associated services, pricing strategies, and profitability management.
• SIE Exam and,
• State Life and Health insurance and,
• Series 6, 63 and 65 OR Series 7 and 66.
• If licenses are not currently held, they are required within 120 days of the role start date.
• Advanced understanding of deposit, loan (including mortgage) and banking products and practices, cash flow analysis, lending p