Precision Construction Support Specialist

Murphy Tractor & Equipment Co., Inc.; Brunswick (OH); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Murphy Tractor & Equipment Co., Inc. is seeking a skilled technician to install, calibrate and troubleshoot John Deere SmartGrade and Topcon machine control solutions on customer sites.

You will work closely with Precision Construction Sales Specialists to ensure seamless technology deployment and outstanding customer experience. The role requires strong communication, a customer-service mindset, and the ability to travel up to 50% to job sites.

Competenze

• Experience in installing, calibrating and troubleshooting grade control systems.
• Strong customer-service orientation and professional communication.
• Ability to work with internal teams and deliver on commitments.
• Valid driver's license and willingness to travel to sites.
• Technical degree or relevant vocational training in grade control preferred.

Mansioni

• Install, calibrate, and prepare machine control systems for delivery.
• Troubleshoot issues and diagnose machine-control system problems.
• Provide customer training on machine-control and grade management.
• Collaborate with sales specialists for successful deployments.
• Maintain knowledge of technology trends and product updates.

Conoscenze

Customer service

Communication

Grade control knowledge

Teamwork

Detail oriented

Self-motivated

Driver's license

Travel readiness

Formazione

Vocation/Technical degree in grade control

US work authorization

Descrizione del lavoro

The top candidate will work with our highly skilled team to provide industry-leading customer service and support for John Deere SmartGrade and Topcon machine control solutions. The candidate will complete installations, calibrations and troubleshooting for customers and work side-by-side with the Precision Construction Sales Specialists to deliver outstanding customer experience.

Essential Functions

• Articulate and promote customer benefits of technology and value that Murphy Technology Solutions provides customers.
• Have a clear understanding of grade control activities and applications that take place on customer job sites.
• Install, calibrate, and prepare machine control systems and verify optimal performance prior to machine delivery.
• Support and diagnose customer issues with machine control systems or jobsite grade management and perform repairs.
• Set-up base and rovers and localize jobsites as needed.
• Support Precision Construction Sales Specialists with technical questions
• Deliver customer and internal training for machine control and grade management.
• Maintain technology and industry knowledge and expertise.
• Maintain inventory of grade control systems, components, and tools.
• Collaborate with our team on new products and continuous improvement opportunities.
• Keep up to date on competitive offerings and differences.

Other Functions

• Assist with other duties assigned and directed by corporate management within the framework of Murphy Tractor and Equipment Company, Inc.’s objectives.

Knowledge/Skills/Abilities

• Able to communicate effectively and professionally.
• Strong focus on customer service.
• Strong knowledge of Grade Control Solutions and construction equipment technology.
• Good skills in operating vehicles and equipment used for demonstration purposes.
• Able to maintain a standard operating Driver’s License.
• Strong attention to detail.
• Able to work effectively in a team environment.
• Self-Motivated
• Able to meet commitments and deadlines.
• Able to complete required documentation and reports in a timely manner.
• Able to perform multiple tasks simultaneously.
• Able to work a flexible schedule as needed.
• Able to organize and prioritize numerous tasks and complete within time constraints.
• Demonstrates openness to new procedures, technology and structure.

Physical Requirements and Work Schedule

Employee must be able to do occasional lifting of up to 60 lbs., crawl and climb on/under heavy equipment, walk over construction/excavation sites (irregular terrain), stoop, bend, kneel, twist and stand for extended periods of time. Employee must be able to operate a motor vehicle day and night and will be asked to travel long distances with some nights out (estimated 50% travel).

Education/Work Experience

• Prior Sales, Service, or Vocation/Technical degree and/or equivalent work experience or training in grade control is preferred.
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Murphy Tractor & Equipment Co., Inc. is an Equal Opportunity Employer.