Precision Alterations Specialist

Jos. A. Bank Clothiers; Roanoke (VA); On-site; USD 22,000 - 35,000; Full time

Job summary

Jos. A. Bank Clothiers is seeking a Retail Store Tailor—Alterations to deliver high-quality craftsmanship and ensure a perfect fit for customers through alterations, measurements, fittings, and garment repairs.

You will work as part of a team, focusing on accuracy, efficiency, and customer satisfaction in a fast-paced store environment. The role requires attention to detail, strong sewing abilities, and the commitment to uphold company standards.

Qualifications

• Strong sewing and alteration abilities.
• Keen eye for detail.
• Ability to work at least 40 hours per week.

Responsibilities

• Efficiently perform standard alterations - including pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments - in alignment with company guidelines.
• Maintain an average of 60 minutes of productive alteration work per working hour, allowing for breaks and non-tailoring tasks as needed.
• Ensure all garments meet high-quality standards, including clean finishes, secure stitching, even seams, and the removal of loose threads and pins.
• Press garments to ensure a clean crisp finish.
• Maintain a clean, organized, and efficient workspace; ensure all tools and materials are properly stored and well-maintained.
• Demonstrate proficiency with all tailor shop equipment.
• Ensure completed work is accurately tagged, organized, and ready for customer pickup.
• Assist with inventory management by monitoring tailoring supplies and requesting replenishment from management as needed.
• Support front-of-house activities as needed, such as cleaning, restocking merchandise, or assisting customers.
• Participate in customer consultations at the direction of management, offering guidance and recommendations on alterations and garment fit.
• Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.
• Adapt to changing workload priorities and scheduling needs as directed by management.
• Share specialized tailoring knowledge and/or techniques with fellow tailors to ensure consistent quality and ongoing skill development.
• Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring and pressing techniques.
• Seek and respond to constructive feedback from your management team and communicate concerns or requests promptly.
• Report any incidents, accidents, or safety hazards to the manager on duty and/or your Regional Manager.
• Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience.
• Uphold standards of professional appearance and personal care.

Job description

Jos. A. Bank Clothiers is seeking a Retail Store Tailor—Alterations to deliver high-quality craftsmanship and ensure a perfect fit for customers through alterations, measurements, fittings, and garment repairs.

You will work as part of a team, focusing on accuracy, efficiency, and customer satisfaction in a fast-paced store environment. The role requires attention to detail, strong sewing abilities, and the commitment to uphold company standards.