Pre-Services Coordinator

City of Hope; Hampton (VA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Hampton Roads is seeking a Pre-Services Coordinator to support satellite locations. This is a remote position with in-office as needed. The role focuses on scheduling, intake, and pre-visit coordination to ensure smooth patient flow.

The ideal candidate has a High School diploma, 3+ years as medical receptionist, and proficiency with scheduling software and MS Office. Join our team to improve patient access and revenue cycle efficiency across our sites.

Qualifications

• Minimum three years medical receptionist experience with insurance forms and scheduling software preferred.
• High School diploma or equivalent required; Associates degree in Finance/Business or four years revenue cycle experience preferred.

Responsibilities

• Answers incoming calls and assesses patient needs.
• Schedules new patient appointments with appropriate provider.
• Provides appointment details including time, location, directions, and instructions.
• Verifies insurance eligibility and benefits; confirms pre-authorizations as needed.
• Obtains and enters patient demographics and information into systems.
• Follow-ups on missing insurance information and medical records.

Skills

Medical receptionist experience

Insurance forms

Scheduling software

Education

High School diploma or equivalent

Associates degree in Finance or Business

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Pre-Services Coordinator to support all of our satellite locations. This opportunity is remote with expectation to be in office as necessary.

Employment Type: Full Time

REMOTE

Benefits: M/D/V, Life Ins., 401(k)

Actual compensation will be determined based on location and job-related factors such as, relevant experience, education, certifications, licensure, and skills that align with the role.

Responsibilities

• Answers incoming calls and asks appropriate questions to assess patients needs.
• Schedules new patient appointments with appropriate provider.
• Provides patients with appointment details such as time, location, directions, and instructions to patients. Maintains and updates physician schedules ensuring that patients are scheduled properly.
• Obtains patient demographic, insurance and other pre-visit required information. Enters patient information into computer systems. Verifies patient's insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
• May mail or email patient appropriate medical forms for completion prior to first visit. Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
• Other duties as requested or assigned.

Qualifications

• High School diploma or equivalent required. Associates degree in Finance, Business or four years revenue cycle experience preferred.
• Minimum three (3) years medical receptionist experience with insurance forms and scheduling software strongly preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must be able to adjust to multiple demands and shifting priorities
• Must be willing to come into an office location when necessary.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

• High School diploma or equivalent required. Associates degree in Finance, Business or four years revenue cycle experience preferred.
• Minimum three (3) years medical receptionist experience with insurance forms and scheduling software strongly preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must be able to adjust to multiple demands and shifting priorities
• Must be willing to come into an office location when necessary.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

• Answers incoming calls and asks appropriate questions to assess patients needs.
• Schedules new patient appointments with appropriate provider.
• Provides patients with appointment details such as time, location, directions, and instructions to patients. Maintains and updates physician schedules ensuring that patients are scheduled properly.
• Obtains patient demographic, insurance and other pre-visit required information. Enters patient information into computer systems. Verifies patient's insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
• May mail or email patient appropriate medical forms for completion prior to first visit. Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
• Other duties as requested or assigned.