Pre-Service Representative - SSO Pre-Service -

USA Health; Mobile (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Benefits eligibility at 0.5 FTE or >

Job summary

USA Health in Mobile, AL seeks a detail-oriented insurance verification specialist to support medical office operations. The role requires 2+ years in insurance verification and/or precertification within a hospital or clinic setting. You will manage payer communications and ensure timely authorizations to facilitate patient care.

The position emphasizes compliance, confidentiality, and teamwork with care providers and administrative staff to maintain efficient service delivery.

Qualifications

• High School Diploma or equivalent required.
• At least 2 years of insurance verification and/or precertification experience in a medical office or hospital setting.

Responsibilities

• Verify insurance coverage and precertification requirements for patients.
• Submit authorization requests electronically to payers and timelines to ensure timely care.
• Communicate with patients, departments, and payers to track progress and resolve delays.
• Follow compliance, confidentiality, and infection control policies.

Skills

Insurance verification

Precertification

Medical office experience

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization's values
• Adheres to hospital policies including confidentiality
• Requires minimal supervision to safely perform essential functions
• Utilizes proper body mechanics when moving equipment and supplies that are necessary to perform essential functions
• Reports broken or malfunctioning equipment to supervisor or manager
• Initiates requests, follows up to provide additionally required information, tracks progress, expedites responses from insurance carriers and other payers, and maintains contact with patients, departments and providers to keep them continuously informed
• Tracks, reports, and escalates service issues arising from requests for authorizations, financial assistance or other issues that delay service, to ensure patient access and to avoid delays that may interrupt care of therapies
• Obtains clinical, lab and medical testing documentation from at least two EMR's and from paper documentation for submission to payers
• Interacts with all necessary portals to submit authorization requests electronically to receive as timely of responses as possible, using websites and telephone services as needed
• Participates in regular group discussions regarding effectiveness of service by reviewing results, including any denials for reason under the purview of this position
• Participates in work-group discussions and on committees as assigned
• Participates in Performance Improvement activities as assigned
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 2 years insurance verification and/or precertification experience in a medical office or hospital setting. Required
• Comparable combination of education and experience may substitute for the above requirements.

Equal Employment Opportunity/Affirmative Action Employer

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.