Care Access Associate - Cardiovascular Surgery - Providence

USA Health Systems; Mobile (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

USA Health Systems in Mobile, Alabama is seeking a Patient Service Representative responsible for facilitating patient interactions at the clinics. This role is crucial for ensuring smooth clinic workflow, performing check-in and scheduling tasks while providing excellent customer service.

The ideal candidate should have a high school diploma and one year of relevant experience. Previous exposure to Electronic Medical Records is preferred. The position requires strong communication skills and the ability to handle patient inquiries.

Qualifications

• Must have one year of clerical experience in access center or customer service.
• Experience with Electronic Medical Records is preferred.
• Completion of higher education can substitute for experience.

Responsibilities

• Serve as the primary entry point for patients and visitors.
• Coordinate appointments and perform day-to-day clinic workflow.
• Provide customer service and respond to patients' needs.

Skills

Customer service

Clerical skills

Electronic Medical Records

Communication

Education

High school diploma or equivalent

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Responsibilities

Serves as the primary entry point personnel for our patients, visitors, and families that enter the USA Health clinics; demonstrates a high level of service excellence in their interaction and support of the Care Access Department; performs a variety of functions in support of the day-to-day clinic workflow to include: registration, check-in, and discharge activities; scheduling appointments; coordinating ancillary appointments; providing initial patient facing triage; coordinating follow up appointments; verifying and updating registration information as necessary; scanning of health record documents, and collecting time of service payments; employs excellent customer service skills; ensures smooth patient flow; reviews clinic schedule daily, follow proper check-in and discharge protocol; obtains patient demographic information and insurance information; following registration standards of USA Health; provides general patient services; responds to patients’ needs and concerns as appropriate; investigates complaints and works with office manager to find solutions; collects co-payments, prior balances, and other payments as deemed necessary; runs end of batch, supports other Care Access responsibilities as necessary related to pre-service functions; works EligibilityPlus work list, televox reports, and cancellation/wait list call backs; schedules all follow up appointments consistent with patient needs and clinic scheduling guidelines, to make it easy for the patients; provides associated discharge paperwork, follow up instructions as necessary to patients; maintains current and accurate system by entering canceled and rescheduled appointments when necessary; coordinates and schedules ancillary appointments and consult appointments as needed in coordination with follow ups; answers general telephone inquiries in a professional, courteous, and efficient manner according to USA I.D.E.A.L. customer service standards; directs calls as appropriate; communicates information on USA Health programs to patients, referral agencies, University departments, physicians and the community; supports the needs of the caller as appropriate; communicates basic information to patients and customers such as insurance, parking, driving directions.; assists in orientating and training Care Access Associates; reviews email daily to stay current with clinic communication; maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area; informs site leadership when necessary office supplies and forms are running low; sorts and distributes faxes and mail on a daily basis; ensures daily functioning of office equipment, and reporting malfunctions if necessary; utilizes on-line resources as required according to clinic practice and within USA Health guidelines; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

High school diploma or equivalent and one year of clerical experience in an access center, customer service, or healthcare setting. Experience with Electronic Medical Records is preferred. Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience.