Pre-Service Representative

Albany Medical Center; City of Albany (NY); On-site; USD 47,000 - 66,000; Full time

Job summary

Albany Medical Center is seeking a Registration Specialist to support the Patient Engagement Center. You will register patients, update insurance details, and schedule visits while maintaining accurate records in the EMR and interacting with a diverse patient population.

The role requires strong customer service, time management, and the ability to multi-task in a busy clinical environment, with attention to payer requirements and patient safety.

Qualifications

• Requires High School Diploma or GED.
• 2-3 years of office experience or related experience in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills and ability to multi-task in a high-patient-volume unit.

Responsibilities

• Register patients and update insurance information, schedule visits, and coordinate patient appointment scheduling.
• Interact with a diverse patient population and communicate professionally with providers, patients, and insurance companies.
• Maintain patient records in the EMR and use scan functionality.
• Prepare disability and out-of-work/school paperwork and explain financial obligations and forms.

Skills

Customer service

Time management

Multi-tasking

EHR experience

Microsoft Office

Education

High School Diploma/G.E.D.

Tools

Electronic Health Records

Job description

• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
• Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.
• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Department/Unit: Patient Engagement Center

Work Shift: Day (United States of America)

Salary Range: $46,947.00 - $65,726.00

• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
• Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.

Essential Duties And Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.