Pre-sales Solution Engineer - Renewable Energy SaaS

3E; Durham (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Health plan (United Healthcare)

Dental and vision insurance

Life insurance

401(k) with employer matches

Phone allowance

Job summary

3E is seeking a Pre-Sales Solutions Engineer - OT/IT for our Durham, NC office to lead technical engagements in the North American market. You will own the technical side of the sales cycle, run discovery, demos, pilots, and PoCs, and translate customer needs into implementable SynaptiQ solutions connected to existing OT/IT systems.

You’ll collaborate with sales, product, engineering, and operations to shape wining, scalable integration approaches and contribute to playbooks, security docs, and

Qualifications

• 3+ years in industrial/utility OT environments with hands-on systems integration and renewable energy exposure.
• 3+ years in a sales, presales, or customer-facing role such as pre-sales or solutions engineering.
• Hands-on IT/OT integration experience with SCADA, DAS, gateways, historians, or data interfaces.
• Excellent technical discovery and storytelling for technical and business audiences.
• Strong SaaS and cloud fundamentals; familiarity with Modbus, OPC-UA, MQTT, REST APIs.

Responsibilities

• Lead technically across the full sales cycle with the sales team.
• Run tailored demos linking SynaptiQ capabilities to customer outcomes.
• Facilitate workshops to map data landscapes and integration requirements.
• Define pilots/PoCs with measurable success criteria and coordinate data access.
• Own technical content in proposals, including architecture and integration notes.
• Assess OT/IT connections to SynaptiQ (SCADA, DAS, historians, gateways, APIs).
• Develop and scale the integration playbook and security docs.
• Share market feedback with Product and GTM teams to inform roadmap.

Skills

OT/IT integration

Presales experience

Solution storytelling

SaaS fundamentals

Autonomy

Travel willingness

English fluency

Education

Bachelor's degree in Engineering/CS/IT

Tools

Salesforce

HubSpot

Postman

SQL

Python

Job description

To reinforce our team and expand 3E’s footprint in the North American renewable energy market, we are looking for aPre-Sales Solutions Engineer - OT/ITto help accelerate the growth ofSynaptiQ, our digital platform for operational asset management and analytics. You will be the technical advisor in customer conversations, ensuring prospects understand how SynaptiQ supports renewable asset performance optimization across the full project lifecycle, and that the platform can connect to their existing operational data and systems.

You will join ourCommercial (Sales) teamand collaborate frequently withSales, Product Management & Engineering, and Operations/Customer Successto shape winning solutions for prospects. You willreport to the Presales Managerand will also collaborate closely with colleagues in Europe as needed.

Because the US office is still growing, this role requires highautonomyand initiative. You will have a lot of ownership, visibility, and influence from day one, as you will actively contribute building the playbooks, demo assets, and qualification standards.

As our Pre-sales Solutions Engineer in the US, you'll own the technical side of the sales cycle in North America, from first discovery call through demo, pilot, proposal, and handover to delivery. You are the person who makes a prospect confident that SynaptiQ perfectly works their fleet, with their data, in their operating environment.

Alongside, your North American pre-sales responsibilities, you will serve as the OT/IT integration subject matter expert within the pre-sales team. You will support colleagues in North America and Europe in assessing integration requirements, evaluating feasibility, designing integration projects and identifying risks. You will work closely with Product, Engineering and Operations teams.

In this job you will:

• Lead technically across the full sales cycle. Partner with Sales to qualify opportunities, shape the solution, and carry technical credibility from first call to signature.

• Demo SynaptiQ value. Run tailored demos and presentations that connect platform capability (smart alarms, task management, dashboards, reporting, KPI frameworks, loss detection, and root-cause analysis) to the operational and financial outcomes a specific customer cares about, for both technical and executive audiences.

• Run technical discovery. Facilitate workshops to map customer workflows, data landscape, integration surface, security constraints, and success criteria, then translate that into a clear solution fit.

• Scope and run pilots and PoCs. Define measurable success criteria up front, coordinate data access and configuration, and drive the pilot to the expected outcomes across all stakeholders.

• Own technical content in proposals. Contribute to statements of work, technical assumptions, architecture and integration notes, and implementation approaches, ensuring alignment with product capabilities, delivery realities, and customer expectations.

• Provide OT/IT expertise across the sales cycle. Assess how customer SCADA, data acquisition systems, historians, gateways and APIs can connect to SynaptiQ. Identify integration re-requisites, unsupported interfaces, data quality issues and operational or cybersecurity constraints.

• Build and scale our integration practice. Develop the discovery questions, compatibility view, security documentation and partner capability map that let the whole team qualify integration faster, in North America and in Europe.

• Feed market insights back into the organization. Share field feedback with Product and internal teams (recurring needs, objections, competitor signals, and demo improvements) to strengthen our go-to-market approach and translate recurring integration demand into a prioritized input for our platform roadmap.

You are a pragmatic problem-solver who combines technical depth with customer-facing communication. You take the technical lead and turn open questions into clear next steps. You stay composed in fast-moving situations and enjoy creating clarity, structure, and repeatable ways of working, an especially valuable strength as we continue building and scaling our US office.

Requiredfor this role:

• 3+ years in industrial / utility OT environments including hands-on systems integration and meaningful renewable energy exposure. You understand operations in at least one relevant asset class, such as solar, battery storage or wind, and you can hold a credible conversation with asset managers, O&M providers, IPPs, developers, and EPCs.

• 3+ years in a sales, presales, or customer-facing commercial role, such as pre-sales, solutions engineering, systems integration or implementation. You can lead technical projects, understand customer needs, and translate technical findings into valuable insights for the sales of SynaptiQ.

• Hands-on IT/OT integration experience. You have personally designed, configured or troubleshoot operational data integration, involving SCADA, data acquisition systems (DAS), industrial gateways, local data buffering, or historian. You can assess source interfaces, tag mapping, timestamps, units, sampling intervals, missing data, historical data transfer and design and execute an integration plan.

• Technical discovery and storytelling. You are comfortable facilitating workshops, asking sharp questions, and presenting to both technical and business audiences.

• Solid SaaS and cloud fundamentals. You can explain architecture, integration, and implementation concepts practically. You have worked with relevant industrial protocols or interfaces, such as Modbus, OPC-UA, MQTT, or REST APIs.

• Autonomy. You find the information, move work forward without waiting, and ask for help early when needed.

• Fluent English, spoken and written, with strong presentation skills.

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

• Authorization to work in the United States.

• Willingness to travel occasionallyfor customer meetings, events, and internal alignment (as needed).

Bonus points for:

• Comfort with hybrid, multi-technology portfolios: our customers increasingly combine solar, storage and wind in a single portfolio.

• Data and analytics fluency: KPI frameworks, data quality, performance modelling, dashboarding and reporting.

• Familiarity with the US market context: ERCOT, CAISO, PJM, NERC requirements, and how they shape what owners need from a monitoring and analytics platform.

• Spanish, or other additional languages useful across North America and LatAm.

• Presales tooling: CRM (Salesforce, HubSpot), demo environments, API tooling such as Postman, and practical SQL or Python skills.

• Experience with OPC-UA and MQTT protocols will be highly valued.

In addition to joining a fast-growing international company that promotes a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company with an ambitious growth plan, delivering innovative services.

For this payroll position based out of our Durham office we offer:

• - A base salary in line with your experience
• - Unlimited PTO
• - Health plan (United Healthcare) for employee and family: employee contribution ranging between 15% and 30%, depending on chosen plan
• - Optional dental and vision insurance (50% coverage by employer)
• - Life insurance
• - 401(k): employer matches employee contributions with 100% up to a 4% (of the salary) treshold, and another 50% between 4% and 6%
• - $60 monthly phone allowance