Pre-Sales CCaaS Solutions Engineer - Commercial

Cisco Systems, Inc.; Appleton, Miami (WI, FL); Remote; USD 185,000 - 252,000; Full time

Job summary

A leading company is seeking a Pre-Sales CCaaS Solutions Engineer to provide technical guidance and support for Customer Engagement sales. The role involves collaborating with teams, conducting technical discovery, and promoting Cisco's cloud communication technologies. Candidates should have strong pre-sales engineering experience and a deep understanding of contact center solutions.

Benefits

Paid Volunteer Leave

Qualifications

• At least 4 years of Consulting or Pre-Sales Engineering experience.
• Deep technical knowledge of CCaaS, CPaaS, or other cloud communication technologies.

Responsibilities

• Provide technical guidance and presales support for Cisco Customer Engagement sales.
• Collaborate with Presales Architects and support CCaaS Sales Specialists.

Skills

Consulting

Pre-Sales Engineering

Technical Knowledge

Contact Center Solutions

Tools

AI

CRM

WFO

Job description

Pre-Sales CCaaS Solutions Engineer - Commercial

Location: Offsite, Appleton, Wisconsin, US
Alternate Location: Northwest, West or Central regions of the US

Area of Interest: Engineer - Pre Sales and Product Management

Compensation Range: 185,000 USD - 251,900 USD

Job Type: Professional

Technologies: AI or Artificial Intelligence, Cloud and Data Center, Webex (Collaboration)

Job Id: 1441213

The application window is expected to close on: 5/10/2025. The job posting may be removed earlier if filled or if sufficient applications are received.

Although remote, candidates are expected to reside in the specified geographic area.

Meet the Team

Cisco is transforming from a traditional infrastructure company to a SaaS and revenue-recovering industry leader, focusing on Customer Engagement as a key architecture. You will play an integral role in this transformation.

Your Impact

As a CCaaS Solutions Engineer, your main responsibility is to provide technical guidance and presales support for Cisco Customer Engagement sales in the Enterprise sector.

Key Responsibilities

• Collaborate with Presales Architects as part of a stellar team.
• Support CCaaS Sales Specialists and General Account teams with opportunity support, business development, and partner mentoring.
• Promote the value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and broader Cisco offerings.
• Conduct technical discovery, requirements gathering, and architectural design to demonstrate how Cisco technologies can optimize business processes.
• Design and deliver solutions and demos that focus on business impact rather than just technology.
• Support proof of concept or trial phases to achieve customer outcomes and technical closure.

Minimum Qualifications

• At least 4 years of Consulting or Pre-Sales Engineering experience.
• Deep technical knowledge of CCaaS, CPaaS, or other cloud communication technologies in a presales role.
• Strong understanding of Contact Center solutions, both on-premises and cloud-based.

Preferred Qualifications

• Experience migrating customers from premise-based to cloud solutions.
• Experience with AI, CRM, WFO, Customer Journey as a Service.

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