Pre-Sales AI Consultant

WalkMe; Raleigh (NC); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Wellness reimbursements

Career development

Health coverage

Generous leave policy

RefreshMe Days

Job summary

WalkMe Ltd. is seeking a Pre-Sales AI Consultant to collaborate with sales teams across the Americas.

You will support customers evaluating and adopting WalkMe AI, align AI strategies with customer objectives, and act as a trusted technical advisor throughout the sales cycle. This highly customer-facing role involves leading AI discovery, conducting demos and proofs of concept, and coordinating with engineering and support to ensure successful deployments.

Qualifications

• Minimum 7–8 years of experience in SaaS with enterprise customers in presales or solution architecture roles.
• Strong experience with generative and contextual AI, LLMs, and AI deployment models.
• Ability to articulate complex technical concepts to engineers and executives.

Responsibilities

• Partner with Account Executives and Presales teams across Americas to evaluate WalkMe AI.
• Lead AI-focused discovery sessions and guide solution design considerations.
• Build, customize, and deliver product demonstrations showcasing WalkMe AI value.
• Manage technical proofs of concept remotely and onsite with internal teams as needed.
• Develop strong technical relationships with customer stakeholders as an AI advisor.
• Support escalations and complex technical discussions to ensure timely resolutions.
• Participate in regional field activities and executive briefings to share market insights.
• Act as a conduit between customers and internal teams by conveying structured product feedback.

Skills

Generative AI

LLM architectures

Sales engineering

Presales experience

Enterprise security

Communication

Cloud architectures

Job description

Pre-Sales AI Consultant

Team: Sales USA

Location: San Francisco, New York City, Raleigh, Austin

Commitment: Full-time

Workplace Type: hybrid

Industry leader? Well, how about an industry creator?!

WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe AI represents the next evolution of our platform, bringing AI-powered experiences to employees at scale and enabling organizations to operationalize AI across their digital tech stack.

As a Pre-Sales AI Consultant at WalkMe, you will work closely with sales and presales teams across the Americas to support customers in evaluating, adopting, and scaling WalkMe AI. You will help align customer AI strategies, architectures, and business objectives with WalkMe’s AI capabilities, acting as a trusted technical advisor throughout the sales cycle.

This role is highly customer-facing and hands-on. You will guide technical discovery, lead AI-focused demonstrations and proofs of concept, and support customers as they assess how WalkMe AI fits into their broader enterprise AI initiatives. You will also collaborate closely with internal stakeholders across Sales, Product, Engineering, and Support to ensure customer feedback and market insights are effectively shared and acted upon.

This role reports to the VP of Presales, Americas and supports customers across the region.

What You'll Own

• Partner with WalkMe Account Executives and Presales teams across Americas, taking a consultative role in customer evaluations of WalkMe AI.
• Lead AI-focused discovery sessions, answer technical and architectural questions, and guide customers through solution design considerations.
• Build, customize, and deliver product demonstrations that clearly communicate the value of WalkMe AI.
• Manage technical proofs of concept, both remotely and onsite, including coordination with internal Engineering and Support teams when needed.
• Develop strong technical relationships with customer stakeholders, positioning yourself as a trusted AI advisor.
• Support escalations and complex technical discussions, ensuring timely resolution and clear communication.
• Participate in regional field activities such as customer events, executive briefings, and internal enablement sessions.
• Act as a conduit between customers and internal teams by sharing structured feedback on product gaps, market trends, and customer needs.

What You Need to Succeed

• Strong experience working with generative and contextual AI, including exposure to LLMs, AI architectures, deployment models, prompt development, and enterprise security considerations.
• A minimum of 7–8 years of experience in SaaS, working with enterprise customers in a presales, sales engineering, consulting, or solution architecture capacity.
• An AI-first approach to work, using AI tools thoughtfully to increase speed, quality, and effectiveness while applying judgment and ownership to outputs.
• Ability to examine, interpret, and clearly articulate complex technical concepts to audiences with varying levels of technical depth, from engineers to executive stakeholders.
• Experience designing and delivering compelling demonstrations and technical walkthroughs for both technical and non-technical audiences.
• A strong understanding of enterprise technology environments and the business context in which AI solutions are evaluated and deployed.
• Ability to synthesize customer feedback and communicate insights clearly to Product Management and Engineering teams.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well‑being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well‑being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting‑edge technology that drives efficiency and innovation in the workplace.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third‑party agency or company that does not have a signed agreement with the Company for this specific role.