Pre- Registration Specialist-4

Brown University Health; Providence (RI); On-site; USD 26,215 - 43,242; Full time

Job summary

Brown University Health in Providence, Rhode Island is seeking a Pre-registration Specialist to ensure precise pre-registration of patients, generate cost estimates, and deliver financial counseling to enhance patient experience. You will play a vital role in optimizing financial outcomes through effective communication.

Candidates should have a minimum of 2 years of relevant experience and preferably a degree in healthcare administration or finance. This opportunity offers a daily work shift from Monday to Friday, 8:30 am to 5:00 pm.

Qualifications

• Minimum 2 years of experience in patient access or revenue cycle operations.
• Strong analytical skills and ability to communicate financial obligations clearly.

Responsibilities

• Complete pre-registration for scheduled services accurately.
• Verify patient insurance coverage prior to the scheduled services.
• Generate accurate cost estimates based on payer contracts.
• Provide clear financial counseling to patients.

Skills

Healthcare finance understanding

Insurance verification

Excellent communication skills

Problem-solving skills

EHR systems (Epic, Cerner)

Microsoft Office Suite

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in healthcare administration, finance or related field

Tools

Epic

Cerner

Job description

Summary

The Pre-registration Specialist is responsible for ensuring accurate and timely pre-registration of patients for scheduled services. This role includes generating estimates, communicating with patients regarding their financial obligations, securing pre-service payments or establishing payment arrangements, and ensuring all demographic and insurance information is accurate. The Pre-registration Representative/Specialist plays a critical part in optimizing financial outcomes and enhancing patient experience through effective communication and financial counseling.

Responsibilities

• Complete pre-registration for scheduled services, ensuring all required information is obtained and accurately entered into the system.
• Verify patient insurance coverage and eligibility prior to scheduled services.
• Ensure all demographic and insurance information is accurate and up-to-date.

Financial Analytics & Patient Interaction

• Generate accurate cost estimates for scheduled services based on payer contracts and patient insurance coverage.
• Communicate with patients regarding their financial obligations, including co-pays, deductibles, and out-of-pocket costs.
• Secure pre-service payments or establish payment arrangements prior to the date of service.
• Provide clear and empathetic financial counseling to patients, ensuring understanding and satisfaction.
• Interact with patients to address any questions or concerns related to their financial responsibilities.

Documentation & Compliance

• Maintain accurate and up-to-date records of all pre-registration activities in the electronic health record (Epic) and patient accounting systems.
• Ensure compliance with HIPAA, payer guidelines and internal policies.
• Participate in audits and quality improvement initiatives as needed.

Qualifications

Education & Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, finance, or related field preferred.
• Minimum 2 years of experience in patient access, pre-registration, or revenue cycle operations, preferably in a healthcare setting.

Skills & Competencies

• Strong understanding of healthcare finance, insurance verification, and pre-registration processes.
• Proficiency in generating cost estimates and communicating financial obligations.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite.

Pay Range

$19.03-$31.39

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type

M-F - 8:30am-5:00pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No