Pre-Registration Specialist

St. Francis-Emory Healthcare; Columbus (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

ScionHealth in Columbus, Georgia, is seeking an Admissions Clerk to manage reception, registration, and clerical tasks for inpatient, outpatient, and ED admissions. You will collect demographics, verify insurance, and ensure accurate documentation to support efficient patient flow.

You'll coordinate with physicians and nursing staff, explain forms to patients, collect payments, and help with financial counseling as needed.

Qualifications

• Excellent communication and customer service required.
• Accurate data entry and attention to detail.
• Proficiency with Microsoft Office.
• Basic understanding of insurance verification and billing.
• Ability to handle multiple tasks in a fast-paced setting.

Responsibilities

• Performs patient registration for admissions, outpatient services, and ED.
• Obtains and verifies demographic, billing, and insurance information.
• Distributes forms and educational materials to patients or caregivers.
• Coordinates with physician offices, nursing units, and departments.
• Verifies benefits and obtains pre-certifications and authorizations.
• Collects co-pays and refers to financial counseling as needed.
• Maintains accurate records of patient interactions.
• Participates in call rotations to support admissions desk coverage.
• Ensures HIPAA compliance and maintains a clean work area.
• Assists with additional administrative duties as assigned.

Skills

Communication skills

Data entry accuracy

Microsoft Office

Insurance verification basics

Multitasking under pressure

Education

High School Diploma or equivalent

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Admissions Clerk is responsible for performing reception, registration, and clerical duties associated with patient admissions for inpatient, outpatient, and emergency department services. This role obtains accurate demographic, billing, and clinical information, ensures appropriate documentation, and maintains communication with internal and external stakeholders to facilitate an efficient admissions process.

Essential Functions

• Performs patient registration for scheduled and unscheduled admissions, outpatient procedures, and emergency department services.
• Obtains and verifies patient demographic, billing, and insurance information, ensuring accuracy and completeness.
• Distributes and explains forms, documents, and educational materials to patients or their caregivers.
• Coordinates with physician offices, nursing units, and other departments to facilitate the admissions process.
• Verifies insurance benefits and obtains pre-certifications and authorizations as required.
• Collects co-pays, deductibles, and other payments; provides referrals for financial counseling as needed.
• Maintains accurate records of patient interactions and documents actions taken to resolve inquiries.
• Participates in call rotations as scheduled to support admissions desk coverage.
• Ensures compliance with organizational policies regarding patient confidentiality and HIPAA regulations.
• Maintains a clean and organized workspace, including sanitizing equipment and workstations.
• Assists with additional administrative duties as assigned.

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Basic knowledge of insurance verification and billing processes.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.
• Strong organizational and time management skills.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role (required)

Licenses/Certifications

• None Specified Upon Hire

Experience

• Prior experience in a hospital or medical office setting (preferred) And
• Demonstrated ability to work effectively with minimal supervision in a fast-paced environment (required)