Pre-Registration Representative

HCA Healthcare, Inc.; Columbia Township (MO); Remote; USD 19,000 - 28,000; Part time

Benefits offered by this job

Comprehensive benefits

401(k) Match

Education support

Job summary

HCA Healthcare's Parallon is seeking a Part-time Pre-Registration Call Center Representative to support patient pre-registration, verify insurance, and collect estimated cost shares. This remote role requires strong phone communication, accuracy in data entry, and familiarity with health information systems.

You will handle inbound calls, confirm or obtain missing demographics, review benefits, and quote policies while maintaining compliance with codes of conduct and department policies.

Qualifications

• High school diploma or GED preferred.
• One year of related experience preferred.

Responsibilities

• Pre-registration for patient visits via phone and inbound/outbound calls.
• Review patient insurance and benefits to explain, quote and collect estimated patient cost share.
• Contact patient to confirm or obtain missing demographic information.
• Receive calls to confirm or obtain missing demographic information.
• Complete Medicare Secondary Payor Questionnaire as applicable.
• Use guides to quote policies, answer inquiries and direct patients.
• Enter documentation in the patient record in the appropriate Health Information System (e.g., Meditech).
• Adhere to department policies and escalate as needed.

Skills

Customer service

Phone communication

Data entry

Insurance verification

Education

High school diploma or GED

Tools

Meditech

Job description

Introduction

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you want to join an organization that invests in you as a Pre-Registration Rep? At Parallon, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Pre-Registration Call Center Representative Part-time is responsible for timely and accurate processes associated with:

• Phone Pre-Registration
• Collection of Patient Financial Responsibility
• Perform pre-registration at a minimum of 1 day prior to date of service for all in scope services
• Review patient insurance and benefits to explain, quote and collect estimated patient cost share
• Contact patient via phone to confirm or obtain missing demographic information
• Receive inbound calls to confirm or obtain missing demographic information
• Complete Medicare Secondary Payor Questionnaire as applicable
• Utilize appropriate escalation processes to the facilities
• Utilize provided guides to efficiently and appropriately quote policies, answer inquiries and direct patients
• Ensure appropriate documentation is entered in standard format on the patient record. This should be performed in the applicable Health Information System (i.e. Meditech) and if necessary, any other subsidiary systems if they are not automatically updated.
• Meets/exceeds performance expectations and completes work within the required timeframes
• Implements and follows system downtime procedures when necessary
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• Adhere to all department policies, processes, and procedures.
• Other duties as assigned including assistance with other call center lines of business based on need (i.e Central Scheduling and Authorization Services)

Qualifications

• High school diploma or GED preferred
• One year of related experience preferred

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.