Pre-Litigation Operations Manager

Rippling, Inc.; United States; Remote; USD 110,000 - 141,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Health savings account (HSA)

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law is a nationally scaling personal injury firm operating fully remote with a focus on ownership and impact. The Pre-Litigation Operations Manager oversees day-to-day operations, guiding Case Managers and Team Leads while ensuring workflows are efficient, accurate, and compliant from intake through litigation.

The role connects legal and operations, driving performance metrics, coaching, and staff development to maintain client service quality and firm standards.

Qualifications

• 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases.
• Prior experience managing paralegals or legal support staff required.
• Strong understanding of personal injury or civil litigation processes (preferred).
• Excellent organizational, leadership, and communication skills.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with case management systems and legal software.
• Leadership and team development.
• Process optimization and operational oversight.
• Strong attention to detail and deadline-driven mindset.
• Problem-solving and decision-making abilities.

Responsibilities

• Directly manage, mentor, and support pre-litigation paralegals and team leads
• Assign workloads, monitor performance, and ensure coverage across all teams
• Conduct regular check-ins, performance reviews, and coaching sessions
• Assist with hiring, onboarding, and training of new paralegals and team leads
• Foster a collaborative, accountable, and high-performing team culture
• Oversee case workflows to ensure timely progression
• Identify workflow bottlenecks and implement process improvements
• Coordinate with attorneys to ensure paralegal support aligns with case strategy
• Ensure accurate case documentation, reporting, and data entry
• Develop, maintain, and refine standard operating procedures for pre-litigation support
• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
• Monitor case metrics and KPIs to evaluate efficiency and performance
• Implement best practices to improve productivity, quality control, and client service
• Develop, maintain, and refine standard operating procedures for pre-litigation support
• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
• Monitor case metrics and KPIs to evaluate efficiency and performance
• Implement best practices to improve productivity, quality control, and client service
• Work closely with intake, medical records, demand, litigation, and settlement teams
• Serve as a point of contact for operational issues affecting case flow
• Communicate staffing needs, workload trends, and operational challenges to leadership

Skills

People leadership

Legal operations

Process improvement

Case management

Staff development

Communication skills

Prior paralegal/ staff management

Prior litigation exposure

Tools

Case management software

Job description

TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Opportunity

The Pre-Litigation Operations Manager oversees the day-to-day operations of the firm’s pre-litigation team, with primary responsibility for managing Case Managers and their Team Leads and ensuring workflows run efficiently, accurately, and in alignment with firm standards. This role connects both legal teams and operations/performance, ensuring cases move smoothly from intake through litigation while maintaining quality, compliance, and productivity.

What You Will Own

• Directly manage, mentor, and support pre-litigation paralegals and team leads
• Assign workloads, monitor performance, and ensure coverage across all teams
• Conduct regular check-ins, performance reviews, and coaching sessions
• Assist with hiring, onboarding, and training of new paralegals and team leads
• Foster a collaborative, accountable, and high-performing team culture

Pre-Litigation Operations

• Oversee case workflows to ensure timely progression
• Identify workflow bottlenecks and implement process improvements
• Coordinate with attorneys to ensure paralegal support aligns with case strategy
• Ensure accurate case documentation, reporting, and data entry
• Process Improvement & Compliance
• Develop, maintain, and refine standard operating procedures for pre-litigation support
• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
• Monitor case metrics and KPIs to evaluate efficiency and performance
• Implement best practices to improve productivity, quality control, and client service

Process Improvement & Compliance

• Develop, maintain, and refine standard operating procedures for pre-litigation support
• Ensure compliance with firm policies, ethical standards, and jurisdictional requirements
• Monitor case metrics and KPIs to evaluate efficiency and performance
• Implement best practices to improve productivity, quality control, and client service
• Work closely with intake, medical records, demand, litigation, and settlement teams
• Serve as a point of contact for operational issues affecting case flow
• Communicate staffing needs, workload trends, and operational challenges to leadership

What You Bring

Required:

• 5+ years of experience in a law firm environment, with pre-litigation and/or litigation cases
• Prior experience managing paralegals or legal support staff required
• Strong understanding of personal injury or civil litigation processes (preferred)
• Excellent organizational, leadership, and communication skills
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with case management systems and legal software
• Leadership and team development
• Process optimization and operational oversight
• Strong attention to detail and deadline-driven mindset
• Problem-solving and decision-making abilities
• Clear and professional communication

Who Thrives Here (Core Values)

We don't hire on resumes alone. We hire for competence, character, and mindset.

• Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
• Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
• No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
• Ownership: You do what you say, follow through, and treat the business like it's yours.
• Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

What We Offer

• Base Salary: $109,900 - $141,100, commensurate with experience
• Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
• Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

Equal Opportunity Employer

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

DISCLAIMER: TopDog Technologies, Inc. [TopDog Law, P.A.] [TopDog Law SE, PLLC] ("TopDog") may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position as described in the job posting—based on information you provide in your application materials (e.g., resume, application responses, and other submitted materials, if any).

All adverse decisions affecting your candidacy are reviewed by a human member of our Talent Acquisition team before being finalized. AI does not make the final decision on your candidacy.

If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation that is required by law regarding TopDog Law's use of these tools, please contact:
Talent Acquisition Department | [[e-mail]
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