Pre-Exposure Prophylaxis Care Coordinator (PrEP)

Eskenazi Health; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Eskenazi Health seeks a PrEP Care Coordinator to educate patients on PrEP/PEP and HIV risk reduction, navigate insurance, and connect with PrEP prescribers across the Marion County network.

The role requires collaboration with internal teams and external partners, maintaining records and coordinating same-day initiation and follow-up within 90 days. Bilingual preferred with Indiana Navigator licensure possible.

Qualifications

• Bachelor’s degree preferred in a relevant field or a high school diploma with related coursework in human behavior/social policy/counseling.
• Spanish and English proficiency preferred.
• Licensure as Indiana Navigator or eligible.
• Positive demeanor with excellent communication skills.

Responsibilities

• Facilitate education on PrEP/PEP, HIV risk reduction, and insurance navigation.
• Link patients to PrEP prescribers and community partners.
• Assess insurance status and assist with coverage and financial navigation.
• Coordinate same-day PrEP initiation and follow-up appointments within 90 days.
• Maintain thorough records of referrals and communications.
• Engage in outreach events and participate in program meetings.

Skills

Verbal communication

Written communication

Interpersonal skills

Spanish proficiency

HIV prevention knowledge

Education

Bachelor’s degree in Social Work, Nursing, Sociology, Psychology, Counseling or Public Health

Bachelor’s degree with 12 hours in Human Behavior/Social Policy/Counseling

High school diploma or GED

Tools

Microsoft Office

Job description

Division: Eskenazi Health
Sub-Division: FQHC
Req ID: 26678
Schedule: Full Time
Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA Status Non-ExemptJob Role Summary Position exists to facilitate prompt access to HIV prevention services for individuals at ongoing risk for HIV infection. The PrEP Care Coordinator meets with candidates for HIV prevention services (including both Post-Exposure Prophylaxis [PEP] and PrEP) to provide education on HIV/STIs, risk reduction, biomedical interventions, insurance process navigation, and direct linkage to prevention services. The incumbent also establishes and sustains collaborative relationships with PrEP prescribers within the Eskenazi Health network, as well as with external community partners to provide education and outreach to populations within Marion County at disproportionate risk for acquiring HIV.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
• Meets with referred clients (with both walk-in and scheduled availability) to provide immediate education on PrEP/PEP, HIV risk reduction, insurance coverage programs, and linkage/scheduling to PrEP prescribers
• Responds quickly to other PrEP referrals retrieved from EPIC referral system, fax, and phone
• Assesses insurance status of all PrEP candidates for warm hand-off referral to financial navigation, patient assistance programs, copay assistance programs, ISDH PrEP financial assistance, or external referral (for out-of-network insurance)
• Applies eligible clients for coverage through Indiana Family and Social Services Administration where eligible; diligently follows-up on processing of all applications
• Assists in coordination of same-day PrEP initiation through ensuring supplemental blood work is collected, securing follow-up appointments within 90 days, and facilitating billing of PrEP medications
• Establishes and sustains professional relationships with a network of system-wide Eskenazi Health PrEP prescribers, informing them of programmatic changes, facilitating and assisting in ongoing education about PrEP, and staying abreast of provider schedule changes/availability
• Attends or organizes at least two external community partner events per year to provide education and outreach to populations at disproportionate risk for acquiring HIV
• Maintains complete, current, and accurate records of client referrals, interactions, financial assessments, and grant money utilization for report generation as requested by Program Manager, Primary Care HIV Prevention
• Places reminder calls/MyChart messages/texts to all scheduled PrEP appointments within 72 hours of scheduled appointment, and follows up on missed PrEP visits within 72 hours of missed appointment to assess reason for missing appointment and to re-engage (reschedule) patient if appropriate
• Provides ongoing assistance to patients seeking support for adherence and retention to PrEP services
• Reviews and maintains up-to-date and accurate knowledge of existing and emerging scientific research regarding biomedical HIV/STI prevention strategies, including PrEP, PEP, and related interventions
• Participates in quality improvement processes and policy revisions as requested
• Attends relevant staff and departmental meetings, and other meetings/trainings as assigned
• Utilizes collaborative interpersonal communication strategies/skills to achieve desired outcomes/results with patients/families and internal/external partners
• Complete Eskenazi Health Care clinical training for HIV POC testing after hire.

Job Requirements

• Bachelor's degree in Social Work, Nursing, Sociology, Psychology, Counseling, or Public Health preferred OR
• Bachelor's degree in another field which includes a minimum of twelve hours of coursework in Human Behavior, Social Policy, Social Welfare or Counseling OR
• High school diploma or equivalent (GED)
• Spanish and English proficiency preferred.
• Licensure by the Indiana Department of Insurance as an Indiana Navigator or licensure eligible
• Demonstrates a positive demeanor, exemplary customer service skills, and excellent oral and written communication skills, including age/education appropriate communications
• Ability to work some nights, and occasional irregular hours for community outreach events
• Ability to establish priorities, meet deadlines, follow written and verbal instructions

Knowledge, Skills & Abilities

• Knowledge of use of a personal computer and Microsoft Office
• Skill in comfortably discussing sexual health and HIV risk reduction to diverse and hard-to-reach populations
• Skill in interpretation and of PrEP-related lab results
• Must maintain Indiana Navigator licensure as described according to the Indiana Department of Insurance
• Excellent verbal, written, and interpersonal communication skills in order to effectively work cooperatively with all levels of employees
• Fluency in Spanish highly regarded
• Ability to work with patients and staff regardless of age, race, gender and/or sexual orientation
• Ability to communicate with Eskenazi Health patients, families, guests and visitors with sensitivity for vulnerable populations

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

Nearest Major Market: Indianapolis